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09-20-2010, 05:40 AM | #1 |
Member
Join Date: Mar 2007
Location: Toronto, Canada
Posts: 65
Thanks: 8 Thanked 5 Times in 4 Posts |
Reaching Voxalot through SIPBroker numbers. Does it work ?
Hello,
Anyone can double check please ? When callers are trying to reach my Voxalot account by using one of SIPBroker numbers, I have calls forwarded to my cell # through one of my local providers. The call goes through, yet when I pick it up there is no audio on any end and the caller gets a busy tone. However, when I register a Voxalot account with pbxes.com and try the same, the call goes through and both sides hear each other. I did try that with a few SIPBroker numbers and the result is always the same. I must not be the only one having this problem. Any suggestion ? Thanks |
09-20-2010, 02:41 PM | #2 |
Join Date: Feb 2006
Posts: 447
Thanks: 4 Thanked 8 Times in 8 Posts |
Sip Broker calls are working properly for me.
The audio issues you are experiencing are nearly always related to router/NAT issues. Try adding STUN servers and/or explicit SIP/RTP port forwarding in your router(s). Last edited by Ron; 09-20-2010 at 02:44 PM. |
09-20-2010, 06:29 PM | #3 | |
Member
Join Date: Mar 2007
Location: Toronto, Canada
Posts: 65
Thanks: 8 Thanked 5 Times in 4 Posts |
Quote:
I am not using a router so I can not change anything in the settings. The calls are hitting directly Voxalot servers. No idea why it does not go through... |
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09-24-2010, 10:17 PM | #4 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
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What's the provider being used to forward?
In the second scenario (where it works), do you have PBXes do the forwarding instead...? |
09-26-2010, 11:55 PM | #5 | |
Member
Join Date: Mar 2007
Location: Toronto, Canada
Posts: 65
Thanks: 8 Thanked 5 Times in 4 Posts |
Quote:
In the second scenario (through PBXes) it does work regardless of the provider being used. So, the problem is definitely related to SIP Broker. |
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10-17-2010, 09:26 PM | #6 |
Senior Member
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
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Juste,
In your Voxalot account settings, is "Symmetric NAT Handling" set Yes or No? I suggest using the Yes setting. What about "optimize audio path"? What setting are you using for that provider? I suggest using No. |
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