web call back error! call blocked!

zcharming · 10-16-2009, 03:20 AM

my voxalot id is 888433, today I found I cannot make webcallback, my account was blocked? but I am premium user!
and I cannot use virtual toll free branding too! show me "Error. A Premium Virtual Toll Free subscription is required to access this feature. Click Here to purchase one now. " I am already premium user!

Please help me with this issue. thanks!

what services I can use should be as below:
With a VoxLite account you can:
Set one SIP registrations for inbound calls
Set up Call Connection rules
Use Web Call Back
Make Smart Calls (balancing call quality and costs)
Make free calls to other voxalot members
Make free calls to over 2000+ other SIP networks
Receive calls to your voxalot number
Set up Voice Service Providers for outbound calls to normal telephone numbers
Activate or deactivate voice mail
Receive voice mail as a sound file (WAV file) in your email inbox
Create a speed dial directory
Get free support from the community support forums.
Connect to your Voxalot account using a soft phone, wifi mobile, Analog Telephone Adapter or using one of the 200+ access numbers around the world listed on SIP Broker.
Use our branded Virtual Toll Free button

dipac · 10-16-2009, 10:05 PM

mine works now. I suggest that you try it again.

martin · 10-17-2009, 06:53 AM

@zcharming there are no blockages on your account and you are showing up as premium. Please let me know if you are still having these problems.

zcharming · 10-17-2009, 10:19 AM

My voxalot account was still call blocked as below pictures:

I think that something was wrong with my account. please help me with this problem. thanks very much!

zcharming · 10-17-2009, 10:32 AM

I bought voxalot lite for one year, but my account showed me call blocked yet! when I use virtual toll free and web callback , always showed me "Error, call blocked!" what's wrong with this? sadly, I cannot found one customer service email, tel no. any more. anyway, who would like to help me with my issue?
my voxalot id is 888433 . though my account status show "premium", but my call blocked yet!

martin · 10-17-2009, 01:33 PM

Your dial plan is prefixing the numbers with a "6*". Is this expected?

zcharming · 10-18-2009, 02:32 AM

Hi Martin,
my dial plan and other configuration are all fine to me. because I have another pbx server (with more powerful dial plan code write by myself) to handle my call. thanks!

zcharming · 10-18-2009, 03:40 AM

martin · 10-18-2009, 05:04 AM

@zcharming. It appears as though our fraud detection system has red flagged your accounts due to excessive web calling.

I have forwarded your case onto our accounting person to look into.

zcharming · 10-18-2009, 09:41 AM

Voxalot Invoice #61133
: 2009年10月16日 10:26
: payments@voxalot.com
: zcharming@163.com

Voxalot Tax Invoice / Statement

Invoice Date : Oct 16, 2009

Name :zhang, bright
Email : zcharming@163.com
Invoice Number: 61133

1 x VoxLite $15.00 USD
Payment #61133 -$15.00 USD
Balance $0.00 USD

Total $15.00 USD

Voxalot Pty Ltd - ABN 98 123 118 990

above is the invoice I received from voxalot. my payment with something wrong?

10-16-2009, 03:20 AM	#1
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	web call back error! call blocked! my voxalot id is 888433, today I found I cannot make webcallback, my account was blocked? but I am premium user! and I cannot use virtual toll free branding too! show me "Error. A Premium Virtual Toll Free subscription is required to access this feature. Click Here to purchase one now. " I am already premium user! Please help me with this issue. thanks! what services I can use should be as below: With a VoxLite account you can: Set one SIP registrations for inbound calls Set up Call Connection rules Use Web Call Back Make Smart Calls (balancing call quality and costs) Make free calls to other voxalot members Make free calls to over 2000+ other SIP networks Receive calls to your voxalot number Set up Voice Service Providers for outbound calls to normal telephone numbers Activate or deactivate voice mail Receive voice mail as a sound file (WAV file) in your email inbox Create a speed dial directory Get free support from the community support forums. Connect to your Voxalot account using a soft phone, wifi mobile, Analog Telephone Adapter or using one of the 200+ access numbers around the world listed on SIP Broker. Use our branded Virtual Toll Free button

10-17-2009, 06:53 AM	#3
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	@zcharming there are no blockages on your account and you are showing up as premium. Please let me know if you are still having these problems. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

10-17-2009, 10:32 AM	#5
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	regret buy voxalot premium account! why call blocked with my account? I bought voxalot lite for one year, but my account showed me call blocked yet! when I use virtual toll free and web callback , always showed me "Error, call blocked!" what's wrong with this? sadly, I cannot found one customer service email, tel no. any more. anyway, who would like to help me with my issue? my voxalot id is 888433 . though my account status show "premium", but my call blocked yet!

10-18-2009, 05:04 AM	#9
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	@zcharming. It appears as though our fraud detection system has red flagged your accounts due to excessive web calling. I have forwarded your case onto our accounting person to look into. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

10-18-2009, 09:41 AM	#10
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot Invoice #61133 : 2009年10月16日 10:26 : payments@voxalot.com : zcharming@163.com Voxalot Tax Invoice / Statement Invoice Date : Oct 16, 2009 Name :zhang, bright Email : zcharming@163.com Invoice Number: 61133 1 x VoxLite $15.00 USD Payment #61133 -$15.00 USD Balance $0.00 USD Total $15.00 USD Voxalot Pty Ltd - ABN 98 123 118 990 above is the invoice I received from voxalot. my payment with something wrong? Last edited by zcharming; 10-18-2009 at 09:44 AM.

10-16-2009, 10:05 PM	#2
dipac Junior Member Join Date: Jul 2007 Posts: 19 Thanks: 0 Thanked 10 Times in 4 Posts	mine works now. I suggest that you try it again.

10-17-2009, 10:19 AM	#4
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	My voxalot account was still call blocked as below pictures: I think that something was wrong with my account. please help me with this problem. thanks very much!

10-17-2009, 01:33 PM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Your dial plan is prefixing the numbers with a "6". Is this expected? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.*

10-18-2009, 02:32 AM	#7
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	Hi Martin, my dial plan and other configuration are all fine to me. because I have another pbx server (with more powerful dial plan code write by myself) to handle my call. thanks!

10-18-2009, 03:40 AM	#8
zcharming Junior Member Join Date: Oct 2009 Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts

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