key dial but no speed dial

[samjesse]

Hi
I am a bit confused as to the dial plan problem below.
When I pick up the phone “from Australia” and key in 001152656XXXXXXX which is
0011 the international code
52 for Mexico
656 for Cuidad Joariz
XXXXXXX is the number

it dials out fine using Vitelity “Vitelity is set in the dial plan in link below”
dial plan
1.jpg


but when I hit **3 for speed dial I get busy tone and the call does not get placed
speed dial
2.jpg

what am I doing wrong?

Thanks a lot