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Voxalot Support Support for the Voxalot service. |
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11-02-2008, 07:13 PM | #1 |
Junior Member
Join Date: Oct 2006
Posts: 23
Thanks: 0 Thanked 1 Times in 1 Posts |
Cannot receive calls through registered providers
Hello Voxalot Support.
I have two registered providers and both cannot deliver incoming calls to my ATA via voxalot. Setup is standard: ATA registered to my xxxxxx@us.voxalot.com Something that should help to fix the issue: 1. Having my providers to forward incoming calls to URI: xxxxxx@voxalot.com versus have the provider registered on voxalot – OK 2. Originate calls from ATA via the provider – not much related but OK 3. Receive incoming calls from IP phone calling xxxxx@voxalot.com – OK 4. Receive incoming calls calling PSTN sipbroker number and dialing *010xxxxxx – OK I have a subscription allowing 5 registered providers. Send me a private msg if my voxalot account number/providers needed. Thank you in advance. |
11-02-2008, 09:17 PM | #2 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
If forwarding the incoming calls from your providers to xxxxxx@voxalot.com works OK, what is the need to having those providers registered in Voxalot ?
Is there any charges for forwarding that you would like to avoid ? Forwarding incoming calls removes the network traffic burden to maintain an active registration and should be more reliable. |
11-04-2008, 06:39 AM | #3 |
Junior Member
Join Date: Oct 2006
Posts: 23
Thanks: 0 Thanked 1 Times in 1 Posts |
Hi Kurun,
This is true, but the problem is that only one of my two important providers supports URI forwarding. Besides, I would not pay for the premium service after all. ; -) Anyway, looking at your posts I see that you are familiar with les.net. This is the one I have trouble with on Voxalot. Can you receive calls if you have les.net _registered_ on Voxalot? Maybe a possible solution will be similar for my second provider... |
11-04-2008, 05:14 PM | #4 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Les.net DOES support forwarding of their DID number to xxxxxx@voxalot.com.
They can also be used for outgoing PSTN calls without registration. I have never tested les.net with registration. I no longer have a DID with them, so I cannot test that feature at this time. I suppose you would still be able to receive calls if you register that VoIP account in Voxalot, but every time the registration times out or does not re-register for any reason, you lose incoming calls. |
11-04-2008, 09:16 PM | #5 |
Senior Member
Join Date: May 2006
Location: Greater London, UK
Posts: 198
Thanks: 36 Thanked 23 Times in 23 Posts |
Have you tried using PBXes.com as an intermediate step?
If you register the DID with them you can set up a rule to forward its incoming calls to an extension that you have created. If that extension is mapped to SIP/xxxxxx@us.voxalot.com, incoming calls will be delivered to your ATA. I use this method for suppliers who cannot (or will not) forward to Voxalot. |
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