Incoming call problem

[kurun]

If you use a provider registered in the Voxalot provider list of your account, for incoming calls, the Voxalot server has to maintain a connection with your VSP to be able to receive the calls. If the registration is lost for any reason (happens sometimes!!), then you miss your call.

When a call is forwarded, no active connection is required between Voxalot and your provider. Your provider will simply "redirect" the call to 637400@voxalot.com.

Not all providers allow or support free forwarding to a SIP URL (637400@voxalot.com).

Some only allow forwarding to a PSTN number and charge for it. Others simply do not support the feature.

Hope this helps ............


For much more detail, see the following link :
http://forum.voxalot.com/voxalot-gen...lkthrough.html


_.

[filmnet]

Originally Posted by kurun

http://forum.voxalot.com/voxalot-gen...lkthrough.html

Tried all the settings as listed on that tutorial, but same problem:

1: No incoming calls (the caller just gets a 'number unobtainable' tone after a few seconds).
2: Outgoing calls work but cut off after several minutes.

I am using a Speedtouch 546 v6 router/modem as supplied by my ISP and a Sipura 1001 ATA.

I have a Virtualphoneline DDI number which goes to my Voxalot account, and my ATA is successfully registered to Voxalot.

Any ideas or suggestions guys?

-regards
filmnet

[kurun]

I have no experience with these devices.

Perhaps the first thing to try is to DMZ the IP address of the ATA. This should eliminate any NAT issues with the Sipura 1001.

Another possible avenue is to try to get the account working with an Xten softphone, which is fairly easy to set up, and well documented in the Tutorial section.

This would allow you to isolate the problem as to whether it is in the account set-up, dial-plan, etc, or whether it is device related or ISP related.

[filmnet]

Originally Posted by kurun

Perhaps the first thing to try is to DMZ the IP address of the ATA. This should eliminate any NAT issues with the Sipura 1001.

Well I had a minor jubilation!

I tried calling my DDI after allowing all traffic to go to my ATA, and it worked!

Until I realised that my router hadn't saved the settings, and that it was a one-off fluke. I tried again and it didn't work :-(

Then I saved the settings and it still didn't work, and it stopped my access to the internet via my computer.

So I'm stuck again.

-filmnet

Edit: Tried disabling the firewall completely, but still no success. I am still trying to narrow down the problem...

Edit: Tried to do the port forwarding thing, no progress. But shouldn't STUN do it all for me? stun.xten.com is the server I plugged in there.

Edit: Well it must be a Sipura problem, as Express Talk takes incoming calls fine!

[filmnet]

Any ideas chaps? i feel a little lost without a telephone number!

-filmnet

[filmnet]

UP

-filmnet

[filmnet]

UP.

-filmnet

[calvin_baank]

I had problem tooo. I'm using stun.xten.com now.

[martin]

filmnet I have replied to your PM.
.