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09-30-2006, 04:37 PM | #1 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Ack (Acknowledgement Timeout) on Soft phone - call lasts 30 seconds
When I make a call from my Voxalot account, registered via a Grandstream BT102 ip phone to a Draytel Account or Voiptalk running on a softphone (under Windows), the call connection lasts 30 seconds or so, and dies. This happens both with an SJ-Softphone, or with X-Lite receiving the call.
The SJ softphone displays a message : Awaiting acknowledgement [ 00:xx... After 30 seconds (actually 31-32 seconds), the call is disconnected and the SJ Phone displays a message in a pop-up. [ACK Timeout] I believe the same thing happens in X-Lite but no message is displayed. A log of this period is attached. Can any body suggest what is wrong or what I might be able to change to improve this ? Any suggestions are greatly appreciated. Thanks |
10-01-2006, 05:52 AM | #2 |
Member
Join Date: Aug 2006
Location: UA
Posts: 72
Thanks: 6 Thanked 3 Times in 3 Posts |
I had the same problem, although with a different registration. My problem was my router and NAT -- I ended up just putting my ATA device on the outside of the router and it worked fine after that... Good luck!
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