Incoming calls not working

lulucachoo · 09-18-2007, 11:56 AM

Hey!

I've got voxalot set up on my SPA3k and it's been working fine until a couple of days ago and now when i call my number through SIPBroker or a DID I get cut off, and then ten seconds later the voxalot phone rings and I pick it up to hear silence.

It's not my router or firewall etc. and I know this because I've tried other providers and they worked fine.

Any ideas?

Thanks

260292

emoci · 09-19-2007, 06:05 AM

-I know this may seem basic, but resetting the SPA would be the first thing to do (power off, wait a minute and power back on)
-Ensure that there are no changes
-Preferably make sure you have STUN set up
-Ensure router has UPnP active (or ports open and pointed to SPA)
-Try calling from a different SIP Broker PSTN access number if possible
-Ensure you have not made any changes lately to Symmetric NAT handling (the setting on the VoXalot main page when you log in)
-Enter your VoXalot SIP URI here and see if the ECHO Test call comes in SIPBroker - EziDial
-Make sure there are no Internet Connection problems (although you mention other providers work). Run a speedtest, or maybe VoIP test at TestYourVoIP.com

lulucachoo · 09-19-2007, 08:00 AM

Thank you emoci!

I think it was the UPnP in the end! Oops!

Every company should have a support forum just like this!

Thanks again!

09-18-2007, 11:56 AM	#1
lulucachoo Junior Member Join Date: Nov 2006 Posts: 21 Thanks: 8 Thanked 0 Times in 0 Posts	Incoming calls not working Hey! I've got voxalot set up on my SPA3k and it's been working fine until a couple of days ago and now when i call my number through SIPBroker or a DID I get cut off, and then ten seconds later the voxalot phone rings and I pick it up to hear silence. It's not my router or firewall etc. and I know this because I've tried other providers and they worked fine. Any ideas? Thanks 260292

09-19-2007, 06:05 AM	#2
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	-I know this may seem basic, but resetting the SPA would be the first thing to do (power off, wait a minute and power back on) -Ensure that there are no changes -Preferably make sure you have STUN set up -Ensure router has UPnP active (or ports open and pointed to SPA) -Try calling from a different SIP Broker PSTN access number if possible -Ensure you have not made any changes lately to Symmetric NAT handling (the setting on the VoXalot main page when you log in) -Enter your VoXalot SIP URI here and see if the ECHO Test call comes in SIPBroker - EziDial -Make sure there are no Internet Connection problems (although you mention other providers work). Run a speedtest, or maybe VoIP test at TestYourVoIP.com Last edited by emoci; 09-19-2007 at 06:07 AM.

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09-19-2007, 08:00 AM	#3
lulucachoo Junior Member Join Date: Nov 2006 Posts: 21 Thanks: 8 Thanked 0 Times in 0 Posts	Thank you emoci! I think it was the UPnP in the end! Oops! Every company should have a support forum just like this! Thanks again!