"The number you have dialed could not be connected"

Kars · 06-21-2007, 08:44 AM

I seem to be unable to receive incoming calls this morning.

All I get is a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again."

My provider (Budget Phone) is shown as "Registered" in the provider list.

I have forced my ATA to re-register to VoXaLot, it didn't help.

I have also tried registering a softphone to VoXaLot, which works fine, but still the same error when trying an incoming call.

If I register directly to Budget Phone with a softphone I get an incoming call notification but after 1 ring VoXaLot takes over giving this voice message.

I am using eu.voxalot.com by the way, with my ATA, softphone and on the member details prefs.

martin · 06-21-2007, 09:30 AM

The message you describe is played on outbound calls. Are you sure there is not a call forwarding record setup?

If still an issue, please PM me your account number.
.

130166 · 06-21-2007, 09:47 AM

I have the same message with call forward.
(providers xs4all.nl and carpo.com )
and also smsdiscount not(but read already call forward with betamax is not possible).
Accountnumber is 130166

martin · 06-21-2007, 10:02 AM

It appears this mornings outage at the Virginia data center (see http://forum.voxalot.com/voxalot-sup...e-problem.html) affected the EU servers data replication.

Please retry and advise if the problem has been fixed.

Thanks.
.

Kars · 06-21-2007, 10:25 AM

Thanks Martin, it now works again.

martin · 06-21-2007, 10:31 AM

Thanks for confirming. Been one of those days i'm afraid

.
.

130166 · 06-21-2007, 10:32 AM

Here same. Both forward by xs4all and carpo works now.

jzako · 08-01-2007, 06:37 AM

Hi,

I'd like to use a my VSP provider www.megafone.hu. When anybody calls my telephone number, gets a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again."
The SIP provider is registered in the provider list.
num: 177111
Can you help?

Thank you in advance!

Jani

martin · 08-02-2007, 04:56 AM

Quote:

Originally Posted by jzako

Can you help?

Thank you in advance!

Jani

I see you have a call forwarding rule. What happens if you set the "Active" flag to "No" and call you number?

Do you get Voxalot voicemail?
.

jzako · 08-02-2007, 10:59 AM

Quote:

Originally Posted by martin

I see you have a call forwarding rule. What happens if you set the "Active" flag to "No" and call you number?

Do you get Voxalot voicemail?
.

hi,

I have disabled the cal forwarding option and the voice mail service but the problem remains.

Jani

06-21-2007, 08:44 AM	#1
Kars Junior Member Join Date: Jul 2006 Posts: 22 Thanks: 1 Thanked 4 Times in 3 Posts	"The number you have dialed could not be connected" I seem to be unable to receive incoming calls this morning. All I get is a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again." My provider (Budget Phone) is shown as "Registered" in the provider list. I have forced my ATA to re-register to VoXaLot, it didn't help. I have also tried registering a softphone to VoXaLot, which works fine, but still the same error when trying an incoming call. If I register directly to Budget Phone with a softphone I get an incoming call notification but after 1 ring VoXaLot takes over giving this voice message. I am using eu.voxalot.com by the way, with my ATA, softphone and on the member details prefs. Last edited by Kars; 06-21-2007 at 09:41 AM. Reason: CALLED, not dialed

06-21-2007, 09:30 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	The message you describe is played on outbound calls. Are you sure there is not a call forwarding record setup? If still an issue, please PM me your account number. . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

06-21-2007, 09:47 AM	#3
130166 Senior Member Join Date: May 2007 Location: Katwijk, The Netherlands Posts: 133 Thanks: 57 Thanked 32 Times in 27 Posts	Call forward: "The number you have dialed could not be connected. Please try again." I have the same message with call forward. (providers xs4all.nl and carpo.com ) and also smsdiscount not(but read already call forward with betamax is not possible). Accountnumber is 130166

06-21-2007, 10:02 AM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	It appears this mornings outage at the Virginia data center (see http://forum.voxalot.com/voxalot-sup...e-problem.html) affected the EU servers data replication. Please retry and advise if the problem has been fixed. Thanks. . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

06-21-2007, 10:31 AM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Thanks for confirming. Been one of those days i'm afraid . . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

06-21-2007, 10:25 AM	#5
Kars Junior Member Join Date: Jul 2006 Posts: 22 Thanks: 1 Thanked 4 Times in 3 Posts	Thanks Martin, it now works again.

06-21-2007, 10:32 AM	#7
130166 Senior Member Join Date: May 2007 Location: Katwijk, The Netherlands Posts: 133 Thanks: 57 Thanked 32 Times in 27 Posts	Here same. Both forward by xs4all and carpo works now.

08-01-2007, 06:37 AM	#8
jzako Junior Member Join Date: Aug 2007 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Hi, I'd like to use a my VSP provider www.megafone.hu. When anybody calls my telephone number, gets a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again." The SIP provider is registered in the provider list. num: 177111 Can you help? Thank you in advance! Jani Last edited by jzako; 08-01-2007 at 06:39 AM.

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