EU server down?

green · 04-01-2010, 06:15 PM

It seems that EU server has problems, even not responding to ping.

kendid · 04-01-2010, 06:32 PM

+1, someone hit the big red button yet???

edit: Pushed it ... wasn't as exciting as I thought it would be to push it...

Chops in France · 04-01-2010, 07:12 PM

Is it all the servers?

I can't connect at all - didn't realise until this evening, but it went off at 11:47 this morning... I thought the phone had been quiet today!!

Any news on this?

EDIT:

I connected (eventually) to the US server... is this allowed?

kendid · 04-01-2010, 07:20 PM

No problems here connecting to us.voxalot.com

kendid · 04-01-2010, 07:32 PM

Quote:

Originally Posted by Chops in France

EDIT:

I connected (eventually) to the US server... is this allowed?

That's one of the great points of voxalot, it's really easy to switch to other servers! Of course it's allowed, and it's awesome we're able to do that! Quick change in the ATA and good to go!

martin · 04-01-2010, 10:43 PM

There appears to be a problem at the EU data center. We are investigating.

martin · 04-01-2010, 11:20 PM

We have contacted the data center and are awaiting a reply. We will keep you updated as information becomes available.

In the mean time, please use one of the alternate proxies.

martin · 04-02-2010, 01:03 AM

We are still awaiting a response from the data center. Phone support is also going to their voicemail. Unfortunately we are unable to resolve this particular problem without the assistance of the data center.

We will keep you updated.

LeonB · 04-02-2010, 06:48 AM

Hi Martin,

With one ore more registered SIP accounts it's unfortunattly not that easy because you first must unregister, change proxy and then reregister the SIP accounts. After issue resolved the same way back.
This takes quite some time especially when managing multiple account for relatives...

Is it possible for you to provide us with some kind of easy "proxy switcher" function to help us out here?

I think many Voxalot users would appreciate this!

Regards, Léon

dimitrivisser · 04-02-2010, 09:12 AM

Quote:

Originally Posted by martin

We are still awaiting a response from the data center. Phone support is also going to their voicemail. Unfortunately we are unable to resolve this particular problem without the assistance of the data center.

I thought after all the problems with Leaseweb last time (more than a week downtime ?) Voxalot would switch to something better? Leaseweb is known for bad bad bad service.

04-01-2010, 06:15 PM	#1
green Senior Member Join Date: Jul 2007 Posts: 143 Thanks: 13 Thanked 20 Times in 19 Posts	EU server down? It seems that EU server has problems, even not responding to ping.

04-01-2010, 06:32 PM	#2
kendid Member Join Date: Aug 2006 Location: UA Posts: 72 Thanks: 6 Thanked 3 Times in 3 Posts	+1, someone hit the big red button yet??? edit: Pushed it ... wasn't as exciting as I thought it would be to push it... Last edited by kendid; 04-01-2010 at 07:10 PM.

04-01-2010, 07:12 PM	#3
Chops in France Junior Member Join Date: Mar 2010 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Is it all the servers? I can't connect at all - didn't realise until this evening, but it went off at 11:47 this morning... I thought the phone had been quiet today!! Any news on this? EDIT: I connected (eventually) to the US server... is this allowed? Last edited by Chops in France; 04-01-2010 at 07:22 PM.

04-01-2010, 10:43 PM	#6
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	There appears to be a problem at the EU data center. We are investigating. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-01-2010, 11:20 PM	#7
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	We have contacted the data center and are awaiting a reply. We will keep you updated as information becomes available. In the mean time, please use one of the alternate proxies. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-01-2010, 07:20 PM	#4
kendid Member Join Date: Aug 2006 Location: UA Posts: 72 Thanks: 6 Thanked 3 Times in 3 Posts	No problems here connecting to us.voxalot.com

04-02-2010, 01:03 AM	#8
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	We are still awaiting a response from the data center. Phone support is also going to their voicemail. Unfortunately we are unable to resolve this particular problem without the assistance of the data center. We will keep you updated. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

04-02-2010, 06:48 AM	#9
LeonB Junior Member Join Date: Jan 2009 Location: The Netherlands Posts: 20 Thanks: 1 Thanked 1 Times in 1 Posts	Hi Martin, With one ore more registered SIP accounts it's unfortunattly not that easy because you first must unregister, change proxy and then reregister the SIP accounts. After issue resolved the same way back. This takes quite some time especially when managing multiple account for relatives... Is it possible for you to provide us with some kind of easy "proxy switcher" function to help us out here? I think many Voxalot users would appreciate this! Regards, Léon

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