Voxalot / SIP Broker Support Forums - View Single Post

910198 · 05-15-2009, 01:05 PM

I have the same problem. The registration status is "Registered" but this is not the actual situation. I called the customer support of my VSP and they said me my account was not registered that moment. So, Voxalot said that it was registered when in fact it was not. I tried to reset the registrtation changing the option "SIP Register" to "No", but the system continued to show the wrong status "Registered". Finally, I bypassed Voxalot reconfiguring my ATA to register directly with the provider and the registration worked without problems.

BTW, I would like to suggest the implementation of a way to reset the registration, something like a button to "unregister" and then "re-register" with the provider.

Another suggetion is to give more information about registration process, like how much time ago was the last registration attempt, when is the next registration attempt, what was the response from the provider. These information could help troubleshooting registration problems.

Please check!

05-15-2009, 01:05 PM	#2
910198 Member Join Date: May 2007 Posts: 34 Thanks: 2 Thanked 1 Times in 1 Posts	Same problem. I have the same problem. The registration status is "Registered" but this is not the actual situation. I called the customer support of my VSP and they said me my account was not registered that moment. So, Voxalot said that it was registered when in fact it was not. I tried to reset the registrtation changing the option "SIP Register" to "No", but the system continued to show the wrong status "Registered". Finally, I bypassed Voxalot reconfiguring my ATA to register directly with the provider and the registration worked without problems. BTW, I would like to suggest the implementation of a way to reset the registration, something like a button to "unregister" and then "re-register" with the provider. Another suggetion is to give more information about registration process, like how much time ago was the last registration attempt, when is the next registration attempt, what was the response from the provider. These information could help troubleshooting registration problems. Please check!