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Unread 07-24-2008, 06:39 PM   #10
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Originally Posted by herman View Post
However, from what I understand, there is no way of downgrading and keeping the same Voxalot id? I have tried to do as you say, but a new account is created for me.
You don't need to create a new account. As I mentioned, you can do 1 of 2 things (neither of these from the Renewals page):

1. Wait for the current subscription on your existing account to expire, and then just purchase a new VoxPro subscription
2. Purchase a new VoxPro subscription using your exsting account. This will become effective immediately (ie. you will have your existing subscription and the new subscription both active for a few days) - which you won't even notice as the system will handle that automatically for you.

Up to you... in both cases, though, because you are changing your subscription type, it isn't handled as a "renewal". Likewise in both cases, you should be able to do it with your existing account.

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