Hopefully I can explain this well enough!
Background
I have two devices registered to use Voxalot:
- A Nokia E65
- A Netgear ATA
I have two providers registered with Voxalot
- Sip Telecom which I am using for incoming calls from a DID
- Pennytel which I use for all outgoing calls from my two devices (through Voxalot)
How the problem started:- I received a phone call from phone number 123456 (not the real number of course), which came through my DID with Sip Telecom.
- Both my Nokia and my cordless phone (connected to the Netgear ATA) rang
- When I answered my cordless the Nokia kept ringing
- I started talking to the person and thought nothing of it
- When the Nokia stopped ringing I could no longer hear the person I was talking to
I then registered only the Nokia or the Netgear ATA to Voxalot and have no issues at all with the Nokia but the following issues with the Netgear ATA:
- I cannot dial the number 123456, I finish dialing the number and hear two soft beeps, then after a while the phone goes dead
- I can call any other number with no problem
- If someone calls me, I can hear them but they cannot hear me
- If I call someone there is no problem, we can both hear each other
What I have tried to isolate/fix the problem:- I tried forwarding all calls to the number 123456 then called my own DID from the cordless/Netgear and it worked with no problems
- I registered my Netgear straight to Pennytel instead of Voxalot and also had no problems
- I have reset my router, computer and modem to try to fix the problem and this did nothing
If anyone can understand what has gone wrong I would really appreciate some help!