Quote:
Originally Posted by craig
Please note that the the proxy01.us1.voxalot.com server is currently experiencing some problems.
We have a ticket with our provider (ServerBeach), but don't yet have an ETA for when it will be back up.
Apologies for the inconvenience. We will update this thread with any news as it becomes available.
--
Craig
|
Why isn't the service rerouted automatically via another provider to another working server within the first millisecond? This thing is out for second day and you guys still did not reroute affected users to another server?
You should do that first immidiately and then you can post a note telling users that they have been rerouted to another server further away that they may experience maybe increased latency or something of that sort. Actual outage, especially if it is longer than few milliseconds, is NOT acceptable for any company that handles telephone traffic.
Especially for the mainstream users, that pay for the service, this amaturish way to do business is totaly unacceptable and it is happening with increased frequncey at Voxalot.
I don't understand why ANYONE, including the free users, should be forced to reregister with another server or wait days for you to restore service at one affected server but why the users that PAY for the service are not rerouted immediately to another working server is totally beyond me. Is there a reason or you are trying to basically piss-off the paying users on purpose?
mk