Voxalot / SIP Broker Support Forums - View Single Post

tlg · 08-20-2007, 07:19 AM

Martin
Thanks for the reply.
There are two separate issues at play here.
The first is that the status shows as Fail, even though there is no setting in place to try to Register the service. It should simply show a '-' character, but it shows 'Fail'.

The second issue is that when I try to register, it fails. (I have double checked the credentials and I can successfully register with them from an ATA) However I don't want to pursue this issue until I can understand why the first issue exists.

There seems to be something 'sticky' in the Voxalot side of things that makes it think there is a fail condition even though there is no request for registration.

I have deleted and re-created the entry in an attempt to clear the problem, but to no effect.

Is there any way you can look at what is happening from your end that makes the status show as Fail please?

Is it possible that there is another Voxalot account trying to register the service for example?

Thanks again for your help.

08-20-2007, 07:19 AM	#3
tlg Junior Member Join Date: Jan 2007 Posts: 15 Thanks: 2 Thanked 2 Times in 2 Posts	Martin Thanks for the reply. There are two separate issues at play here. The first is that the status shows as Fail, even though there is no setting in place to try to Register the service. It should simply show a '-' character, but it shows 'Fail'. The second issue is that when I try to register, it fails. (I have double checked the credentials and I can successfully register with them from an ATA) However I don't want to pursue this issue until I can understand why the first issue exists. There seems to be something 'sticky' in the Voxalot side of things that makes it think there is a fail condition even though there is no request for registration. I have deleted and re-created the entry in an attempt to clear the problem, but to no effect. Is there any way you can look at what is happening from your end that makes the status show as Fail please? Is it possible that there is another Voxalot account trying to register the service for example? Thanks again for your help. Last edited by tlg; 08-20-2007 at 07:24 AM.