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Unread 04-14-2009, 12:11 AM   #1
xanderp123
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Default Voxalot Not Registering with Voice Service Providers

I pushed the "Big Red Button" to alert Voxalot of a problem a couple hours ago and was very disappointed to find out that I could not include details of the problem.

My Setup:

My ATA connects to Voxalot
My Voxalot account is registered with the service providers VoipGo and Acanac

The Problem:

although all of the Voxalot servers are showing as operational AND it shows the "Registration Status" as "Registered" in my account for both service providers, I have not been able to receive incoming calls from my voice service providers for several hours [it is currently 8:04 pm EST]

The Symptoms:

- I can call my Voxalot voice mail from the phone connected to my ATA
- I can successfully make outbound calls from the phone connected to my ATA
- I can call my Voxalot number from a soft-phone and the call is connected to my ATA correctly
- if someone tries to call my VoipGo DID, they get a busy signal
- if someone tries to call my Acanac DID, they hear the phone ring indefinitely but my phone never rings and they are never connected to my Voxalot voice mail

(Failed) Troubleshooting Steps:

- I've tried restarting my ATA and registering it with the US and EU servers
- I've tried setting "Sip Register" to "no" in my settings for my voice service providers saving it, waiting for a bit, and then changing it back to "yes"

BUT none of these steps have fixed the problem!
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