I can live with that. It is a well balanced reply. It will be to costly for us to have a 24x7x365 service.
I would like you to implement your future plan: "... However, having said that, out of this disruption we plan on adding a feature that, upon several users pressing the Big Red Button, gives users some automated feedback that there may be other users experiencing some problems."
For now we can best solve this kind of problems with the suggestion of Richard99: "Quick fix use us.voxalot."
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