Dear Kurun,
I have looked at my Smart Dial Plan. Essentially, I am routing all calls via Vyke.com. Hence, my dial plan rule was _XX.
With this rule setting, I got the test message you stated in your post for *500 but not for 500.
Hence, I changed it to _0.
With this rule setting I am getting exactly the messages that you mention in your post and I can access my voicemail by dialling 500# from the VOIP phone. I will try out your suggested setting for the ATA later today.
In the meantime, many thanks for all your help.
With best regards,
biu26
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