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mgoebel · 08-14-2007, 06:05 AM

Why do calls through my virtuall toll free buttons always ring my phone, although most of the time I want them to go to Voice Mail?

I have set up a virtual toll free button and want these calls to ring my phone only between 9 AM and 6 PM. Calls through this button are being forwarded to the SIP address of one of my Voice Service Providers at Voxalot, called "c2c SIP address" in this example. Generally all calls from Voxalot are forwarded to a SIP address in my ATA that's called in this example "normal@sipaddress".

Here you can see my Call Connection Rules:

Call Connection Rules List

Priority Inbound Rule Day Start Time End Time Forward To Active
10 c2c SIP address Every 18:00 23:59 Voicemail Yes
10 c2c SIP address Every 0:00 8:59 Voicemail Yes
20 Any Every 0:00 23:59 sip:normal@sipaddress Yes

What is wrong with these rules? Why do calls to the "c2c SIP address" never go to Voice Mail, regardless of the time?

08-14-2007, 06:05 AM	#1
mgoebel Senior Member Join Date: Apr 2007 Posts: 135 Thanks: 37 Thanked 34 Times in 23 Posts	Problems with Call Connection Rules List Why do calls through my virtuall toll free buttons always ring my phone, although most of the time I want them to go to Voice Mail? I have set up a virtual toll free button and want these calls to ring my phone only between 9 AM and 6 PM. Calls through this button are being forwarded to the SIP address of one of my Voice Service Providers at Voxalot, called "c2c SIP address" in this example. Generally all calls from Voxalot are forwarded to a SIP address in my ATA that's called in this example "normal@sipaddress". Here you can see my Call Connection Rules: Call Connection Rules List Priority Inbound Rule Day Start Time End Time Forward To Active 10 c2c SIP address Every 18:00 23:59 Voicemail Yes 10 c2c SIP address Every 0:00 8:59 Voicemail Yes 20 Any Every 0:00 23:59 sip:normal@sipaddress Yes What is wrong with these rules? Why do calls to the "c2c SIP address" never go to Voice Mail, regardless of the time?