[Lanh]

Hi,

I am a recent convert to Voxalot and have set my account up on the EU server, I am however experiencing a couple of problems.

1) The previously working dialplans seem to have stopped working.

The set up I am wanting is...

Begins with 00 use Provider B (International Calls)
Begins with 01 use Provider B (Domestic Calls)
Begins with 02 use Provider B (Domestic Calls)
Begins with 07 use Provider B (Domestic Calls)
Begins with * use Provider C (Bridging to other VoIP)
Begins with 1222 use Provider C (Gizmo Conferences)
Begins with 1747 use Provider C (Gizmo Calls)
Begins with 05 use Provider D (Domestic Freefone)
Begins with 080 use Provider D (Domestic Freefone)

When dialing any of 2, 3 and 4, the CLI is showing up as that of Provider A (used for incoming calls only) for some reason which I don't know.

Incoming calls are completely unaffected, they all work perfectly.

The second issue relates to the use of my ATA in comparison relates to call completion.

When using the phone on the ATA to try and connect to 12220000000 (the Gizmo partyline) or any of the conference room system, I am unable to connect, despite having the dialing plan set to make all calls starting 1222 to use Sipphone.

The anomoly with this is that when dialled from a softphone such as Express Talk or X-pro, the call is completed without problems.

The same applies to any of the 1747 test/service numbers supplied by Gizmo/Sipphone. They won't work on the ATA/DECT phone combination, but work flawlessly as per the dialling rules with the softphone.

If anybody has any insight on what I could do to resolve these issues, I would be eternally grateful.

Thank you for reading.