I pay a reasonable amount of money for this sort of thing not to happen, even if it is rare. Voxalot has been down recently a few times.
A 10hr outage is absolutely not acceptable! Ridiculous! In my industry (aviation) someone would be out of a job so quick they wouldn't know what hit them....
I will definitely not be renewing mine and my family's accounts next year. Sorry Voxalot!
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