This morning I sent this PM to two of the Voipbuster-reseller-forum moderators.
I hope they can help.
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Getting FUP exceeded with eu.voxalot.com
Sent: Fri Jul 24, 2009 10:00 am
Dear kim-bjoern,
Hudai,
Please help! I think you have a good chance to get through to the admins of Betamax.
Betamax has an agreement with Voxalot en doesn't charge the calls (when there are still FREE days etc...) if people make use of Betamax services through Voxalot.
But this situation has changed since early June.
What happened is this.
Voxalot installed a new EU server with another IP address, probably not known to Betamax.
So from then on every single call, made through this server is charged by Betamax.
Martin (Voxalot admin/moderator) has sent word to Betamax to look into the matter but as far as I know, Betamax didn't react.
A few facts:
- no problems with FUP in combination with the servers au.voxalot and us.voxalot ;
- no problems with FUP in combination with the IP address 85.17.19.194, which is the "old" eu.voxalot server;
- problems occur with FUP when people configure their devices/softphones with "plane" eu.voxalot.com. Apparently the "new" eu.voxalot server is then used and the calls get charged again.
- both eu.voxalot servers are
proxy01.eu1.voxalot.com = 85.17.19.194
proxy02.eu1.voxalot.com = 194.110.67.221
Thanks,
Zoe
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