Quote:
Originally Posted by Sharpshark
That's my dial plans:
1 _1800. ${EXTEN} Unlimitel Yes
999 _xxxx. ${EXTEN} Unlimitel Yes
ENUM is disactivated in the first one, but when I do the test calls, they seem to be routed through random SIP gate(whatever the name is).
I live in Canada in the province of Quebec. I prefer to have someone to speak in french on the other side of the line. I recently had issues calling the UPS toll free number and get someone speaking french. I've just figured out that my Voxalot settings might be at cause. The number I try to dial is 1-800-PICK-UPS (742-5877).
The "Test Call" button results are:
1- A call to:1-800-742-5877 will get forwarded to sip:18007425877@tollfree.sip-happens.com
2- A call to:1-800-742-5877 will get forwarded to sip:18007425877@tf.voipmich.com
In result 1, I get the call center in the US (I believe) which only offers me english and spanish as choices.
In result 2, I get french choice in first and then english. 
Any idea how to make all my toll free calls go through tf.voipmich.com ? Do the $[EXTEND], country code, area code, Geographical Lookup thingies have something to do with it?
I'm pretty new to the dial plans and how calls are routed. I've been searching for similar issues in the forum and, when close to my case, it still seems to be only case by case information.
I've discovered enumquery.com - ENUM lookup in e164.arpa and custom trees , but I don't really know how it can help me. |
1. Try this for the first dial plan.... (it should send 1800 calls via Unlimitel, and send the correct CID for language options, it also covers 1877, 1888 etc.)
1 _18xx. ${EXTEN} Unlimitel Yes
Makes sure active is yes, but ENum Lookup and Geo lookup are set to no...
2. One thing though, the Test field seems to interpret 1-800-742-5877 and 18007425877 differently.....
Try a test for 18007425877 (without dashes) and you'll notice the call is being sent via Unlimitel even with the current Dial Plan, so ENum is not your problem here...
3. However it is very likely that Unlimitel is routing their 1800 calls from a US server, hence the US call centre, I've had similar experiences with VBuzzer (and it is hit and miss too, you'll get the Canadian Centre one time, the US one the next....)
Next time try calling this number for UPS 1-800-263-8125 (it connects strictly to the Canadian Call Centre....got it last time I called with VoIP and told the lady I was from Toronto)