Voxalot / SIP Broker Support Forums - View Single Post - vitelity tells me I'm not registered, but you do..

mimecine · 06-29-2007, 06:33 PM

Hi, I just emailed with Vitelity about their DID telling me the line is occupied when you guys say I'm registered, but I got the below reply back - essentially blaming you guys. Now, who do I really chase to fix this? You, them or me?

I am 885589 on Voxalot.
I have:
1 DID through Teliax that works fine on the account, both in- and outgoing.
1 DID through Vitelity that only works outgoing (but with a different DID I had with them, it worked great both ways)
(just for the curious, both providers are so-so in call-quality, but that is not the current issue)

So their answer:
------------------

Your PBX is rejecting the calls.

-- Executing Dial(\"SIP/646XXXXXXX@kios_xxxx|90\") in new stack
-- Called 646XXXXXXX@kios_xxxx
-- Got SIP response 484 \"Address Incomplete\" back from 64.34.173.199
== No one is available to answer at this time (1:0/0/0)

This is something that will have to be resolved on your end

------------------
And I'm clueless as to what to do/say next...

My fuzzy theory: Since I had a different DID pointed to the same account, some sort of register at Voxalot's end has that ip/user/did-combo cached and it needs to be 'reset' somewhere.

The kios_xxxx above is my username at Vitelity and I have in Vitelity's settings told them to connect to a PBX over SIP.

06-29-2007, 06:33 PM	#1
mimecine Junior Member Join Date: Sep 2006 Posts: 26 Thanks: 1 Thanked 0 Times in 0 Posts	vitelity tells me I'm not registered, but you do.. Hi, I just emailed with Vitelity about their DID telling me the line is occupied when you guys say I'm registered, but I got the below reply back - essentially blaming you guys. Now, who do I really chase to fix this? You, them or me? I am 885589 on Voxalot. I have: 1 DID through Teliax that works fine on the account, both in- and outgoing. 1 DID through Vitelity that only works outgoing (but with a different DID I had with them, it worked great both ways) (just for the curious, both providers are so-so in call-quality, but that is not the current issue) So their answer: ------------------ Your PBX is rejecting the calls. -- Executing Dial(\"SIP/646XXXXXXX@kios_xxxx\|90\") in new stack -- Called 646XXXXXXX@kios_xxxx -- Got SIP response 484 \"Address Incomplete\" back from 64.34.173.199 == No one is available to answer at this time (1:0/0/0) This is something that will have to be resolved on your end ------------------ And I'm clueless as to what to do/say next... My fuzzy theory: Since I had a different DID pointed to the same account, some sort of register at Voxalot's end has that ip/user/did-combo cached and it needs to be 'reset' somewhere. The kios_xxxx above is my username at Vitelity and I have in Vitelity's settings told them to connect to a PBX over SIP.