Voxalot / SIP Broker Support Forums - View Single Post

agsteele · 08-12-2009, 09:08 AM

I have recently upgraded to a VoxLite account.

This provides me with exactly what I need. I have two PSTN numbers which I can forward by SIP uri and one Voice Service Provider which Voxalot registers with correctly.

Before Voxalot I used to forward my PSTN numbers directly to my VSP number. CID received was always correct and displayed the originating number as expected eg: 01234567890

Now that I have combined everything within Voxalot I am finding the following oddities with the CID received.

If I call my VSP number then the CID is still correct: 01234567890

If I call one of my PSTN numbers the CID received is: 1234567890 (ie leading zero is dropped and call cannot be returned because of missing digit).

If I call the other PSTN number the CID received is: +441234567890 (ie leading zero is replaced by international format country code +44 which also cannot be returned because +44 isn't recognised other than by cell/mobile devices).

Does anyone know if there is there anything I can do through dial plans etc to format these incoming call displays correctly?

I should add that the mysteries of dial plans is new to me so I'd appreciate being treated as an idiot if there is anything that I need to set up.

Thanks in advance...

Andrew

08-12-2009, 09:08 AM	#1
agsteele Junior Member Join Date: Aug 2009 Posts: 4 Thanks: 3 Thanked 0 Times in 0 Posts	CID and leading characters... I have recently upgraded to a VoxLite account. This provides me with exactly what I need. I have two PSTN numbers which I can forward by SIP uri and one Voice Service Provider which Voxalot registers with correctly. Before Voxalot I used to forward my PSTN numbers directly to my VSP number. CID received was always correct and displayed the originating number as expected eg: 01234567890 Now that I have combined everything within Voxalot I am finding the following oddities with the CID received. If I call my VSP number then the CID is still correct: 01234567890 If I call one of my PSTN numbers the CID received is: 1234567890 (ie leading zero is dropped and call cannot be returned because of missing digit). If I call the other PSTN number the CID received is: +441234567890 (ie leading zero is replaced by international format country code +44 which also cannot be returned because +44 isn't recognised other than by cell/mobile devices). Does anyone know if there is there anything I can do through dial plans etc to format these incoming call displays correctly? I should add that the mysteries of dial plans is new to me so I'd appreciate being treated as an idiot if there is anything that I need to set up. Thanks in advance... Andrew