Reg. Incoming Calls not working after configuring Tpad
 

Hi,

I have configured Tpad in Voxalot as my Voice Service Provider, I am able to make outgoing calls with 900XXX but I am unable to receive incoming calls from another Voxalot subscirber.

Can anyone help me?

Thanks,
SS

Can you try some test numbers :

Echo test at *600 or 600 ?
*266300

Can you reach your account from a SipBroker access number?
After reaching the Sipbroker message, enter *010xxxxxx (where xxxxxx is your Voxalot account number).

Sipbroker access numbers are at :
SIPBroker - PSTN Numbers

Can you reach another Voxalot account number by dialing xxxxxx or *010xxxxxx

Try reversing the set-up and removing TPad from your account.

Usually the outgoing provider does not affect the incoming call from another Voxalot account.

Have a look at this, it might help:

tpad.com :: View topic - How to use Free SIP Broker DID Numbers with Tpad

How to use with Tpad and Tpad Number:

1. Dial the Sip Broker DID Number (in the format that makes it a local call for you)

2. Wait for the IVR welcome message.

3. Dial *8142 (STAR Key - located below 7 key then 8142)

4. Wait a second and dial *Tpad number of friend (e.g. STAR key then 1126789)

5. N.B - some numbers may ask you to press a "#" (Hash / Pound Key) at the end e.g. *8142*1126789#

6. The Call connects to Tpad Number (if online) or you can call forward to your landline / mobile number via Manage Accounts Page.

Example - UK Call

I dial 6608447 from a landline in Manchester.
I get a welcome message, i dial *8142 then *1126789 (tpad number) then # key.
I connect to my friend in America and i pay for just LOCAL CALL.