No voicemail dialogue!
 

Howdy All,

My SPA 3000 is registered with Voxalot and I have two service providers (with DIDs) registered and active. When I have the SPA 3000 phone off-the-hook (to represent a busy state) and call (using a mobile or the PSTN) one of my DIDs registered as a provider on Voxalot, the call is sent immediately to voicemail, there is no dialogue from the voicemail system!

Whatever I say from the mobile or PSTN is recorded as a voicemail and the voicemail is sent to my specified email address (great service) but it is not very useful if callers aren't told they are being directed to a voicemail system. Can anyone guess what may be wrong? I have setup my name and the various messages.

Also, is there 1) any more documentation with regards to the voicemail system, for example, the difference between unavailable (phone rings out), a busy (phone engaged?) and temporary (divert immediately?) messages and what use are the different mail boxes? and 2) an indication of how to divert a SPA3K PSTN to voice mail?

Thanks in advance for any assistance.

Cheers,
Ashley.

Voicemail
 

Hi You must record your messages. as per the options when you dial 500
regards

Hi,

Thanks for your post.

I have recorded all those messages and confirmed/saved each one - still nothing from the voicemail.

I can receive calls fine from the DIDs through Voxalot (my ATA is registered with Voxalot) and the 600 echo test works fine.

Cheers,
Ashley.