Mwi
 

Hi,

I am coming back with another question.

I have voxalot registered with a SNOM phone. The problem is that I cannot deactivate the MWI (Message Waiting Indication - or something like this) functionality.

When somebody tries to reach me and no success, than I get a VMail waiting on my SNOM, and when I hear it, it says: "The user with the extension "MY VOXALOT NUMBER !!!" is not available ...".

Martin, could you please tell me how to deactivate this MWI? Not in the SNOM, but in the Voxalot account somehow.

Thank you.

Hi again,

and here is the message I got via mail:

"Hello:

just wanted to let you know you were just left a 1:50 long message (number 6)
in mailbox xxxxxx from "MY NAME" <xxxxxx>, on Monday, June 25, 2007 at 09:20:09 PM, so you might
want to check it when you get a chance by dialing extn *500. Thanks!

"

... where xxxxxx is my own number.

How is this possible. It looks like when I called mayself somehow ...

Thank you!

What you describe would indicate that to be the case. Sounds like whatever you are using to retrieve your messages is calling your voxalot extension rather than *500.

Is there a message retrieval function on the SNOM you are using instead of *500 as this might help explain it?
.

Hi Martin,

In the SNOM, there is a field called "Mailbox:" on the Login Identify tab.

To pick up the MWI you set it to *500 (as you would expect). Unfortunately the NOTIFY messages coming from Voxalot have a "contact" of the Voxalot Account Number. When you activate the Retrieve Message button on the Snom, it dials you Voxalot number hense the behaviour quoted above. The OP should leave the "Mailbox" field empty as I have it on mine.

Cheers,
Mark

Hi!

thanx a lot for your answers. I have identified the "mailbox" you have mentioned. It is empty.
Probably I should introduce *500 there.

ciao!

Here are the results of using *500 in the Mailbox Field when a message has been left.

Voxalot sends the following:
In response, the SNOM sends:

When you press the Retrieve mail button, the VM prompts you to leave a message!

Is it possible to have the Message-Account: field set to *500 instead of the Account number?

Hi,

thanx for posting the logs. I would really like to have this thing solved. It is somehow disturbing.
Maybe deactivating the Mailbox option in voxalot may help?

thany you.

We have made this change. Please confirm that it resolves the SNOM phone issue?

Thanks
.

Works a treat now, Thanks for that...

Cheers
Mark