Voxalot / SIP Broker Support Forums - Registration to and from voxalot failed since saturday

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Voxalot / SIP Broker Support Forums (https://forum.sipbroker.com/index.php)

- Voxalot Support (https://forum.sipbroker.com/forumdisplay.php?f=4)

- - Registration to and from voxalot failed since saturday (https://forum.sipbroker.com/showthread.php?t=4069)

boatman

06-13-2009 07:05 PM

mathiasx,

When you forward your voip.ms DID to your Voxalot SIP URI, do you send it to voxalot.com (example: 123456@voxalot.com) or to a specific server (example 123456@proxy02.eu1.voxalot.com)?

A clue about the problem might be obtained by calling your voip.ms SIP URI and reading the SIP packets returned from the voip.ms server. The packets can be captured using a packet monitoring program such as Wireshark. I can try this if you send me your voip.ms SIP URI.

I have a voip.ms account myself but I don't have a DID there. I don't use it for incoming calls. After logging in, I did not immediately see any way to forward SIP URI calls from voip.ms to Voxalot without having a voip.ms DID.

mathiasx

06-13-2009 07:46 PM

Quote:

Originally Posted by boatman (Post 23554)

Hi,

I send it to @voxalot.com as always.

Martin had tested that before, he got a 484 error message.

Regards, Mathias

boatman

06-13-2009 08:04 PM

484 means Address incomplete (invalid number format). Apparently voip.ms does not have your complete Voxalot SIP URI.

mathiasx

06-13-2009 08:20 PM

Hi,

once again.... i have registered from voxalot to voip.ms, so i do not need to setup any sip uri at voip.ms.

If the 484 is correct there is something wrong with the registration from voxalot to voip.ms (both sides stated as registered).

And that's why i opend this thread (support request to voxalot).

Regards, Mathias

tomblandford

06-13-2009 10:59 PM

It turns out that my problem was not related to incoming calls (or the new EU servers). It was to do with call forwarding, but the outgoing calls part. I made a change to my call plans recently which stopped the call forwarding from working. I have now corrected it, and all works fine. Incoming calls were actually never the problem. False alarm on my part. Sorry Martin :o

Quote:

Originally Posted by tomblandford (Post 23468)

I might be having the same problem. Since Saturday my provider voip.co.uk is not working. I thought it was to do with me getting my old voip phone out of the cupboard and plugging it in, but that is now back in the cupboard and problem still there.

The provider shows Voxalot as registered normally but inbound calls go to the providers voicemail. That would normally happen if I was in a call or not logged on to Voxalot.

I am also registered with voipdiscount. I use the eu server.
I hope this can be solved asap :confused:

boatman

06-15-2009 03:52 PM

Quote:

Originally Posted by mathiasx (Post 23558)

Hi, once again.... i have registered from voxalot to voip.ms, so i do not need to setup any sip uri at voip.ms. If the 484 is correct there is something wrong with the registration from voxalot to voip.ms (both sides stated as registered). And that's why i opened this thread (support request to voxalot).
Regards, Mathias

The resolution of this problem appears to have reached as impasse, as Martin has has found that the problem is with voip.ms and cannot debug, and you have found the problem is exclusively with Voxalot.

As I mentioned, I have a voip.ms account, which puts me in a position to help resolve the issue, but I am not going to do that unless asked because it could take a long time and there are plenty of fun things to do outdoors now that summer has arrived.

Good luck.

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