Incoming (Sipgate) number not working
 

Hi

My incoming (sipgate) number now for some reason goes straight through to Voxalot voicemail. Before everything was working fine, and I haven't changed any settings.

BTW Sipgate is showing me as being online.

Does anyone know if there are any problems or how to resolve this?

Thanks!!

pin please PM me your 6 digit account

Same here, all my incoming numbers now go straight to voicemail. When I switch voicemail off, the caller gets a busy signal. No settings change were done on my end and my sipura shows as registered

Please retry your inbounds.

Thanks.

Now working fine. Thanks for the quick response

Sorry, different time zone to you guys (have just got up).

Its working now, thanks.

Hmm, now my Sipgate is showing as failed on the registration (and offline on the Sipgate status page).

Again, have not changed any of my settings.

The second most common cause of failure (after authentication) is provider flood guards.

Some providers install software to limit the number of messages coming from one source. FWD is a good example.

Looking at the logs, 79 sipgate registrations are currently in a state of Failed. Once in Failed status, VoXaLot parks the registration attempts for 24 hours before trying again. You can manually force registrations again by changing SIP Register to No-->Save-->Set to Yes-->Save

We plan to put a button on the Provider Details page to force registration.

IF you PM me your 6 digit account I can take a look at your specific case.

Hi

Thanks for that.

I'll PM you my 6 digit number.

Voxalot registration is still showing as "Failed" and my Sipgate account is still showing as "Offline".

Any update as to what the situation is?

I did try forcing a reset, but it didn't work.

Thanks

EDIT:

Am now showing as online, but it required me to delete my sipgate account on voxalot and re-register it.