"The number you have dialed could not be connected"
I seem to be unable to receive incoming calls this morning.
All I get is a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again." My provider (Budget Phone) is shown as "Registered" in the provider list. I have forced my ATA to re-register to VoXaLot, it didn't help. I have also tried registering a softphone to VoXaLot, which works fine, but still the same error when trying an incoming call. If I register directly to Budget Phone with a softphone I get an incoming call notification but after 1 ring VoXaLot takes over giving this voice message. I am using eu.voxalot.com by the way, with my ATA, softphone and on the member details prefs. |
The message you describe is played on outbound calls. Are you sure there is not a call forwarding record setup?
If still an issue, please PM me your account number. . |
Call forward: "The number you have dialed could not be connected. Please try again."
I have the same message with call forward.
(providers xs4all.nl and carpo.com ) and also smsdiscount not(but read already call forward with betamax is not possible). Accountnumber is 130166 |
It appears this mornings outage at the Virginia data center (see http://forum.voxalot.com/voxalot-sup...e-problem.html) affected the EU servers data replication.
Please retry and advise if the problem has been fixed. Thanks. . |
Thanks Martin, it now works again.
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Thanks for confirming. Been one of those days i'm afraid :).
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Here same. Both forward by xs4all and carpo works now.
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Hi,
I'd like to use a my VSP provider www.megafone.hu. When anybody calls my telephone number, gets a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again." The SIP provider is registered in the provider list. num: 177111 Can you help? Thank you in advance! Jani |
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Do you get Voxalot voicemail? . |
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I have disabled the cal forwarding option and the voice mail service but the problem remains. Jani |
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IF you can provide more information maybe we can help you. . |
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You mentioned you set this to Yes. Please set this to Yes and retry your test. Then post the details of what occurs. The more details you provide the more chance we will have to help you. Telling us "it does not work" makes it imossible for us to help you. The key here is diagnostics and the more the better. . |
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Jani |
any suggestion?
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Problem calling the DID of a registered VSP
Hi.
I have the same symptoms, and I had discussed the issue with the VSP already, as seen below. Sorry for reposting this, but I believe it may be the same issue and I didn't have any answer on the other post as well. ------ Hi. I have currently a voice provider (Netcall in Portugal) which works fine with my Sipura. It is currently registered with Voxalot (successfully), but every time I use the associated DID it fails to hand my ATA the call. I contacted the provider which told me that voxalot is rejecting the call with status : 484 Address Incomplete I wonder if you could help me. Below find the two concerned messages exchanged between netcall and voxalot: FROM 351305504628 192.168.1.20:5060 INVITE sip:351305504628@85.17.19.194 SIP/2.0 Via: SIP/2.0/UDP ~~~PROXY_SIP_IP~~~:~~~PROXY_SIP_PORT~~~;branch=z9h G4bK-gzyrq37z Via: SIP/2.0/UDP 82.94.244.102:8006;branch=z9hG4bKm30a1v95677250 Max-Forwards: 70 CSeq: 1000 INVITE Date: Fri, 03 Aug 2007 09:24:57 GMT Call-ID: 2b3891mj-74x21515@82.94.244.102 Contact: <sip:351914844400@82.94.244.102:5060> Record-Route: <sip:~~~PROXY_SIP_IP~~~:~~~PROXY_SIP_PORT~~~;lr> Content-Type: application/sdp Content-Length: 340 From: 00351914844400 <sip:00351914844400@netcall.pt>;tag=j372hp3p1272 To: <sip:351305504628@82.94.244.102> X-IP: 85.17.19.194 X-PORT: 5061 v=0 o=root 6083 6083 IN IP4 82.94.244.100 s=session c=IN IP4 195.22.26.85 t=0 0 m=audio 16060 RTP/AVP 111 18 3 8 0 101 a=rtpmap:111 G726-32/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:3 GSM/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=silenceSuppff - - - - [2007-08-03 10:38:41,334] INFO - Thread-39 - 01 RECEIVED FROM 82.94.244.98:5060 FROM 351305504628 85.17.19.194:5061 SIP/2.0 484 Address Incomplete Via: SIP/2.0/UDP 82.94.244.100:5060;branch=z9hG4bK-gzyrq37z;received=82.94.244.100 Via: SIP/2.0/UDP 82.94.244.102:8006;branch=z9hG4bKm30a1v95677250 From: 00351914844400 <sip:00351914844400@netcall.pt>;tag=j372hp3p1272 To: <sip:351305504628@82.94.244.102>;tag=as48771310 Call-ID: 2b3891mj-74x21515@82.94.244.102 CSeq: 1000 INVITE User-Agent: voxaLot Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY Content-Length: 0 |
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The SIP RFC states that the INVITE should look something like INVITE sip:xxxxxx@85.17.19.194:5061 SIP/2.0 where xxxxxx is your Voxalot number. . |
Thanks for the prompt answer.
Is it possible to supply me a snippet of the REGISTER message that Voxalot sends to the VSP (not necessarily mine), so that I come back to my VSP support ? With the message I believe I could go back to the RFCs and point to them what they should be doing as per rfc text. Thanks |
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REGISTER sip:sip.blueface.ie SIP/2.0..Via: SIP/2.0/UDP 85.17.19.194:5061;branch=z9hG4bK563a0c81;rport..From: <sip:J*****c BTW Blueface are an example of a VSP that does do this properly. . . |
More info:
See http://www.ietf.org/rfc/rfc3261.txt 10.2.1 Adding Bindings Quote:
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do you have any suggestion or instruction to resolve the problem?
or any suggestion to find where is the problem? |
My problem was was in fact due to the VSP not respecting the Contact header of the register.
Currently it is with their dev team to see what they will do. What I suggest is to make sure that: 1. Same config works if you register from your ATA 2. The provider is correctly registered 3. If the provider provides a website where you can check if you are registered and where, check the sip address they provide. 4. As a last resort contact their support to check why the call isn't handed out if you are registered. If they provide the SIP log it will make things a lot easier. Regards |
I have deleted the VSP from the list, and tried to set up again. When I have added the VSP with "No SIP register" option, the status was "request sent". I don't know why. I have selected " YES Sip register" , but after applying the settings, the staus become "-". After some tries, now the status is registered, but when I dial the number, the phone only beeps, and writes the following message: Invalid number. Trying an outgoing call generates a following message: "We are sorry, the number you have called could not be connected. Please try again!" Please check the settings of my account a take a suggestion. acc. num.: 177111
Thank you in advance! |
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the outgoing call works now,
the status of the vsp is registered, but says the same message as when not registered. what is the next step for the solution? |
help please!
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i cannot use my Voice Service Provider in voxalot
Hello,
I have a voxalot account and entered 3 VSP, but all these woudn't get a reg. status? My Speedtouch is registreted with my voxalot sip account, so that's OK But when i try to call i hear this: Sorry, "The number you have called could not be connected" My Member ID: 528745 |
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Do you have a dialplan? (At least _.) |
First in dutch/Eerst in het Nederlands;)
Zo'n registratie hoort toch geen uren te duren? ik betaal niks, dat is toch niet nodig? Budget phone zou mijn nummer naar voxalot kunnen forwarden. En dan wil ik hetzelfde bereiken als dat jij/130166 hebt Mijn Dialplan zou moeten kloppen, als ik het test werkt het correct How much time take's the reg? not more than a day, i thaugt, i wait yet more than a day. I am a free user, why do i need premieum My dialplan is correct when i test in on the site |
Nee, hooguit 15 minuten. Maar met VoxBasic account is registratie niet eens mogelijk en voor meeste providers ook niet nodig.
Bij provider wel Active=yes? Anders weet ik het ook niet. Mogelijk heb je hier nog iets aan: tutorial Budgetphone.nl in/Betamax out. |
First in dutch/Eerst in het Nederlands
De status is bij allemaal active, maar dat zegt niet over de werking, want als ik daar lutrake logins neerzet geeft ie ook aan dat ie active is. Verder heb ik dezelfde logins (zover als mogelijk:p) Heb alleen geen advanced settings dus From User en From Domain. Maar dat is volgens mij niet nodig. Dus Ik moet dan toch kunnen bellen met een free account? Maar waarom krijg ik dan toch deze thread boodschap? Yes the status is all active, but that say's nothing about of it works and is connected with the surfer, because when i fil in invalid code's its says also that it is active But when my login's are OK, i must can call with a free account. But i can't and get the message of this thread |
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The only way you can determine if the provider credentials are correct, is to make a call or set SIP Register=Yes and wait for the "Status" field to update. . |
Actief of niet maakt wel uit, want indien actief=nee, krijg ik dezelfde melding.
Advanced settings voor provider kun je kiezen, als je providergegevens gaat wijzigen. Maar ik heb ook nog voipbuster account en de velden From User(=caller id) en from domain lijken inderdaad automatisch ingevuld worden voor voipbuster. Bij smsdiscount is er overigens wel verschil tussen From User en host, mogelijk omdat ze officieel geen sip ondersteunen. Van ATA's heb ik geen verstand, dus kan je misschien alleen helpen met blik in Voxalot dialplan. Active or not is different, because if not active I heat the same announcement. Advanced settings you can change when you change provider again. About ATA I do nothing, so only a look in your dialplan rules can be helpful. |
Allright, but my status is active and my credentials are correct. I think.
Here you can see But still i can't call @ 130166, de status heb ik nog nooit op niet actief gezien, maar ik bedoelde ermee dat het niks uitmaakte om te controleren of je de gegevens goed heb ingevuld. Bedankt voor je hulp, zou je naar mijn VoipBuster Settings kunnen kijken. Volgens mij zijn ze goed. Volgens mij blokkeerd voxalot hier gewoon de boel, anders weet ik het nl. ook niet |
Deze providerinstellingen lijken goed. En je dialplanregel(s)?
Kun je trouwens wel gebeld worden op je Voxalotnummer? En je *500(voicemail) bellen? (om te testen of je speedtouch juist geregistreerd is)( *500 gebruikt geen dialplanregel) |
bellen naar *500 (Voicemail) en *600 (Echo test) lukt.
Bij me speedtouch staat ook een vinkje van "gerigistreerd" Hier me dial plan's al ik ze test werken ze http://www.windbel.nl/Dial Plan test http://www.windbel.nl/Dial Plan #2 http://www.windbel.nl/Dial Plan #3 Een voxalotnummer? je bedoelt sip:Member Id@eu.voxalot.com Daar kan ik wel op gebeld worden, Ja |
Suggestion:
1) Can you make calls from the VoipBuster Windows Client to the number you are testing? 2) If yes, log out from the client, and try setting the the registration to "Yes" in the Voxalot Provider page, to verify if Voxalot can register with Voipbuster. If yes, the credentials are correct (Registration not required for outgoing calling). 3) Try setting the ENUM lookup to off until you can verify that the outgoing is working in Voixalot. 4) Is your Voxalot account registered on a SIP user agent anywhere? Betamax VSPs seem only to work if the IP address is available at the time of the call. I am using Poivy and Voipcheap, and both work with Voxalot for me. Just some suggestions, hope it helps (sorry if this is too basic and you have perhaps done already). |
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Wat is je speedtouch eigenlijk? (Mij zijn alleen modems/router met die naam bekend of maken zij ook telefoons of ATA) Staan er in de speedtouch/telefoon ook nog iets van dialplanregels welke iets toevoegen of verwijderen? Quote:
Ik zie ook dat je voipbuster software open hebt staan, mogelijk geeft de combinatie van registratie via software en uitbellen via Voxalot(en ook nog reg. in spiswitch o.i.d.?) problemen. Meer kan ik ook niet bedenken. Mogelijk dat Martin iets kan vinden in je account. Bij mij werkt smsdiscount tenminste(ondanks dat betamax geen sip-gegevens publiceert). |
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