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-   Voxalot Support (https://forum.sipbroker.com/forumdisplay.php?f=4)
-   -   please refund both charges and delete my account (https://forum.sipbroker.com/showthread.php?t=3606)

whatthe 12-14-2008 02:11 PM

please refund both charges and delete my account
 
Payedd $15 on 12/12 via PayPal - paypal desputed the charge (not me) and you reverted me to BASIC. PayPal is asking for bank account information to verify my account - obviously I am not going to give that to them and will be cancelling my PayPal account.

Payed $15 on 12/13 directly with my CC. The account is back to basic.

Please refund the first to PayPal and the second charge to CC. Also, please, delete my account.

Thanks. It was a great service, just the price ($30 for 2 days) is kind of steep.

441516 12-15-2008 04:57 AM

Plese allow atleast a day or two to look into the matter.Do you really expect moderators to sit infront of computer screen all the times?

whatthe 12-15-2008 09:01 AM

At this point I have no expectations of customer service at all. My account was disabled (downgraded to Basic) twice in 48 hours without an e-mail or a phone call. I guess their mail system and phone system where both down.

martin 12-15-2008 09:12 AM

Please PM me your 6 digit account number.

martin 12-16-2008 09:15 AM

I have just received confirmation that your account has mistakenly caught in our new fraud detection system:

http://forum.voxalot.com/voxalot-sup...ease-read.html

Your credit card has been refunded, and paypal will give you a refund when they finish their investigation.

We apologise for the inconvenience and have given you a year's subscription for your troubles.


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