Opened account, registered VSP, can't get anything to work
 

I am very confused, obviously. I am using x-lite softphone. Would like to call out, keep getting "unable to connect" message.

I would like to use voxalot at two locations, using same VSP. Is that possible?

- Did you have a look at the tutorials:

Configuring your x-lite softphone to use Voxalot

- Does your phone say Ready, Your username is: xxxxxx?
- Can you dial *600 and get to the echo test?

Yes it is possible to use Voxalot at 2 locations with the same VSP.
.

Yes, it shows ready with username, yes I can get the echo test.

Ok that's good. Now if you go to the dial plan list page and type into the test field the exact number you are trying to dial and click "Test Call" does it report the call routing to the right place?

- What provider are you using?
- Does the number you are dialing require any country code or international dialing prefixes?
.

I get "xxxxxxxxxx will not get forwarded"
tried 7 digits, 10, and using 1 prefix

I use Viatalk

Your dial plan is not setup properly. Check your dial plan pattern as none of them are matching the number you are trying to dial.
.

I am afraid that I have no clue what a dial plan is or how to set one up

got it to work by using a simple dial plan...I'm learning.

Good for you :)

OK, I can call out easily now. Can't figure out how to receive calls though my softphone.