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-   -   Voice mail could not be reached... (https://forum.sipbroker.com/showthread.php?t=1600)

cpt_copycat 05-19-2007 01:42 PM

Voice mail could not be reached...
Hey all :)

I don't know if this is known problem with a quick fix, but I can't seem to figure this out...

The problem is quite simple: When I try to access my voice mail (after dialing *500), I get the voice mail lady saying: 'We're sorry, but the number you have called could not be connected'
I call make regular calls with my hardphone, which is configured to work with voxalot, but trying to access the voice mail doesn't work :( I tried dialing *010500 too, but I got the same result.

I use a Grandstream Handytone 496 in combination with a wireless phone and voipcheap as my sip provider... (and I enabled voice mail in my voxalot member details...)

Does anyone have the same problem or knows the solution to my problem?
(Calling *600 (echo test) works fine...)

EDIT: hmmm... setting up a speed dial to access mu voice mail seems to connect me to the voice mail service... weird... let's see if I can log in...

The lady says 'Comedian' / 'Canadian' mail? listened a couple of times, can't determine for sure :p ... and the she says: 'mailbox', I enter my voxalot login number... then she says 'password', I enter my voice mail password (as configured in my member area)... and I then get 'login incorrect'...

Getting more confused every minute...

Meh... finally got things working whe using speed dial configured to *010500 using sipbroker... Then i immediately get the password option and I can log in

Sorry for spamming the forum like this :)

Best Regards,

kurun 05-19-2007 03:00 PM

I have had this problem using an GS HT-496, and a Nortel cordless phone (older phone, running on 27MHz).

MY ATA is set up to send the DTMF both via Audio and RTP signalling. Not sure if it makes a difference.

When it gets really temperamental, I find that the keypad on the base works much better.
Also, I hold each key down for about a second or 2 at least, with a 1 second delay between entering keys.

Some phones set the DTMF signalling duration to a very short interval, which might make this problem worse.

The interesting point is that this keying problem only seems to occur primarily with retrievinging voicemail and rarely if ever with regular dialling. I have noticed this with another provider also. Perhaps the "Comedian" mail module somehow has a different way of sensing the DTMF tones than the regular dialling module ??

Good luck !!


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