key dial but no speed dial
 

Hi
I am a bit confused as to the dial plan problem below.
When I pick up the phone “from Australia” and key in 001152656XXXXXXX which is
0011 the international code
52 for Mexico
656 for Cuidad Joariz
XXXXXXX is the number

it dials out fine using Vitelity “Vitelity is set in the dial plan in link below”
dial plan
1.jpg


but when I hit **3 for speed dial I get busy tone and the call does not get placed
speed dial
2.jpg

what am I doing wrong?

Thanks a lot

This is because your dial plan is stripping off the leading zero i.e.

0011 => 011

Which Vitelity I guess understands as an international prefix.

Your speed dial entry however is passing 0011 to Vitelity which is probably not what you want.

Why don't you change the provider in your speed dial entry to use "Smart Call (dial plans). This is a lot more flexible and powerful than selecting a specific provider.
.

I read the link below about
Tutorials Setting up a Smart Call (Dial Plan)
Setting up a Smart Call (Dial Plan)

but I could not understand what the selection "Use Smart call" (in the pul down menu of Proviers under Speed dial) do different than me just selecting a provider from the list.

is there a link that explanins what it is and what is it good for?

thanks

Using "Use Smart Call" allows you to adjust the provider used by the entry as per your current dial plan rules. Specifically choosing a provider will explicitly use that provider regardless of any dial plan rules.

Over time, you might adjust your dial plan rules to take into account your preferences. If in your web call back phone book you chose "Use Smart Call", then it will always be able to take into account your adjusted dial plan rules.

Speed Dial with Smart Call
 

I set up *393613 (FWD echo test) as a Speed Dial entry for test purposes, and tested calling via Smart Call, Voxalot, Sipbroker as Provider entry, with the following results :

Speed Dial Call via Smart Call as Provider - Fails
Speed Dial Call via Voxalot as Provider - Fails
Speed Dial Call via Sipbroker as Provider - Completes successfully

Is this the result I should expect or am I using this feature incorrectly?
I would have expected that all three set-ups would be successful, and that the normal Voxalot routing rules would kick in.

Thanks