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-   -   provider: sipgate shows "request sent" since monday (https://forum.sipbroker.com/showthread.php?t=1586)

olinpower 05-19-2007 06:35 AM

hallo everyone,
in voxalot I also see request sent, but when I call 10005 (echo test by sipgate.de) it works. But when I try call my number can't reach it, also my status is offline (checked in account on www.sipgate.de).Normally I see there Voxalot with ip
regards

LCfan 05-19-2007 09:01 AM

Now I get with the us.voxalot.com server the message request sent. No incoming calls via sipgate.

Up to now I got no answer from sipgate.de...

Andreas

224769 05-19-2007 10:54 PM

it's working ok with us.voxalot...but not with eu.voxalot

LCfan 05-20-2007 08:57 AM

Now I got a reply from the sipgate.de support (translation):

Quote:

We have no information about voxalot. We can't support this problem.
Is there a glimpse of hope that voxalot can handle/support this?

Andreas

dc2007 05-20-2007 10:59 AM

im in us.vox and neither working :( good for you.

Quote:

Originally Posted by 224769 (Post 9017)
it's working ok with us.voxalot...but not with eu.voxalot


martin 05-20-2007 11:13 AM

Quote:

Originally Posted by LCfan (Post 9020)
Now I got a reply from the sipgate.de support (translation):



Is there a glimpse of hope that voxalot can handle/support this?

Andreas

Thanks for the heads up. All I can tell you is that sipgate are not responding to SIP messages originating from our servers.

We are more than happy to talk with sipgate to understand what the problem is. It would really help if we had a direct contact in order to pursue this.

LCfan 05-20-2007 02:05 PM

Hi Martin,

I forwarded your wish to the sipgate support member named "Ulf Herrmann". The e-mail subject I used is "Problem mit Registrierung ├╝ber Voxalot {-209438}". I think the number is their internal ticket no.

Best wishes

Andreas

martin 05-20-2007 10:18 PM

Hello Andreas,

Thanks. Please check your PM for my email address that you can send him to contact me directly.

Thanks.

tomblandford 05-21-2007 09:06 AM

Martin, the guy who responds to sipgate.co.uk messages speaks good English and is always helpful, if you would like to contact him.

Quote:

Originally Posted by sipgate
I will ask our engineers if they have changed something.
Best regards,
Frederik van Koningshoven
support@support.sipgate.co.uk


224769 05-21-2007 11:40 AM

as i said it's working perfect...sipgate.de, sipgate.co.uk and freedigits working with no problem on us.voxalot.com server......


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