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-   -   VoxLite: How long to wait for upgrade? (https://forum.sipbroker.com/showthread.php?t=2801)

kseistrup 02-09-2008 06:39 PM

VoxLite: How long to wait for upgrade?
 
Hi,

Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient? :confused:

Cheers,
Klaus

craig 02-09-2008 09:04 PM

Quote:

Originally Posted by kseistrup (Post 15369)
Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient?

It should be immediate (our system updates itself as soon as it received the confirmation from paypal.) Can you PM me your account number and I will take a look? Thanks.

--
Craig

170653 05-22-2008 03:31 AM

hmm, same for me.
I have upgraded the 19th to VoxLite but still no joy. my Paypal invoice nr is 56932 and my account number is 170653.
I have mailed support, but no luck till now

170653 05-26-2008 06:17 AM

A week went by.....
 
After I upgraded to VoxLite on the 19th of May by paying with Paypal, I mailed to support and info.
I dialed *010 869669 and spoke in to their voice-mail.

I don't know what to do to get in contact with Voxalot to get my VoxLite activated :confused:

170653 05-26-2008 10:22 PM

thanks
 
i'm happy now! :p

emoci 05-28-2008 09:42 PM

Usually delays in account upgrades occur when your PayPal payment is funded via eCheck (eg. you don't have a Credit Card added for verification)

In this case PayPal does not transfer the funds until they receive them from the bank (usually takes 5-6 days)


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