*500 not working
Could you please help me,
My account seems to be correctly configured, my voice mail activated. When someone lives a message, I get an e-mail a few minutes later with the message attached. My only problem is that *500 is not working from my home. When I'm using a regular phone, I can access my voice mail By dailing *010500, but from my VOIP home phone it is not working at all. I have configured a dial plan for *500 sending to voxalot..... any suggestion welcome. Thanks |
Does *600 work from your VoIP home phone? The problem could be with the dial plan. Please post the dial plan from your VoIP home phone.
|
Try 500 and 600 for Voice Mail and Echo test respectively from your Voxalot account.
They should also work. Check if your ATA or VoIP phone has some native codes (*xx) which may be intercepting the *50/*60 characters and not passing them to Voxalot. This is a common problem with some devices, but the feature can be shut off in your ATA settings, or you can use the alternate string above. You can bypass this problem (*xx not being passed through) in the Voxalot dial plan by picking a string that will get passed to Voxalot and replacing it there. This can create a messy dial plan, and you have to be careful to make sure the dial plan does not manipulate actual numbers that you need to reach. Regards |
I too am having trouble with *500 and *600. When I dial either *500 or *600, the softphone indicates connection, but I get no audio.
I've been using Voxalot for 2+ years, but noticed that my voicemail stopped working reliably about a month ago. I'm using X-Lite with the Basic (free) Voxalot service. My dialplan is the X-Lite default: #1\a\a.T;match=1;prestrip=2; I can perform echo tests on other services (e.g. 1-747-474-3246@sipphone.com) successfully. Any ideas? |
I'm still hoping for an answer....
|
Quote:
Maybe you should post your X-Lite's settings, someone may be able to double check them for you. You also might want to describe your LAN, router and NAT situation regarding the computer you are using for X-Lite. |
Thanks for triggering the ole brain cells boatman! :D
The solution is to add the port number to the proxy address. So in the instructions for Configuring your X-Lite Softphone to Use Voxalot, Step 4 should say:
This fixes X-Lite to be able to call voicemail and echo test (*500 & *600.) - Stoker :cool: |
Quote:
|
Quote:
By the way, I got 3 or 4 messages on this thread from you. It looks like you were trying to post something. Apparently some kind of anti-spam bot erased your messages by mistake, or did you erase them yourself? |
I've edited the FAQ to include port 5060 in the proxy address. Thanks again boatman!
|
All times are GMT. The time now is 11:05 AM. |
Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.