After removing a provider from menu

raphoumail · 09-29-2006, 10:19 AM

how long does it take to be effective ???? Cause I made some changes yesterday but the former dial plan seems to be the same again.

BTW, I added a new provider, and then it disappeard, added again, disappeard again !!!!!! I added it again, may a ask a manual request ? thanks

raphoumail · 09-29-2006, 10:28 AM

so please remove ALL my providers registerations.. thank you martin. (232318)

martin · 09-29-2006, 12:00 PM

Hi,

There are no providers in your list to remove.

raphoumail · 09-29-2006, 01:11 PM

even there are not in my account, when I make a sip call for one of then it goes directly in my voxalot box !!!! thanks anyway

martin · 09-29-2006, 01:16 PM

Now I understand. Did you have "SIP register" set to yes?

Unfortuantely until our new registration logic is put in place registrations take 24 hours to turn around.

raphoumail · 09-29-2006, 01:19 PM

Well, no prob, I will use voxalot again from my router. I added two accounts now and I'm waiting to have the status registered.
By the way,
I'd like to add another but I have specific things to set which are not in the menu. How can I do that ? ->end point ID ??? thanks

pasqualei · 09-29-2006, 01:33 PM

Hi Martin,

I am having a similar problem with a Skypho number that I removed several weeks ago.

The number does not appear in the provider list, but when I try to call it with a softphone with voxalot active, the outgoing call double as an incoming call.

Please note that I have other two accounts with skypho in the provider list which I wish to keep.

Please help me remove this Skypho account from my provider list. Please also let me know where to send my account info.

Thanks

Pasquale

martin · 09-29-2006, 01:52 PM

@pasqualei, I would be surprised if this was on our side. However please PM your provider username, domain and voxalot server you registered at.

Thanks.

pasqualei · 09-29-2006, 06:57 PM

Quote:

Originally Posted by martin

@pasqualei, I would be surprised if this was on our side. However please PM your provider username, domain and voxalot server you registered at.

Thanks.

Martin,

Thanks for your reply, but I think I solve the problem. I had the number registered with e164.org. After deleting the number from that site, the problem stopped.

Thanks again
Pasquale

09-29-2006, 10:19 AM	#1
raphoumail Member Join Date: Sep 2006 Posts: 77 Thanks: 10 Thanked 6 Times in 4 Posts	After removing a provider from menu how long does it take to be effective ???? Cause I made some changes yesterday but the former dial plan seems to be the same again. BTW, I added a new provider, and then it disappeard, added again, disappeard again !!!!!! I added it again, may a ask a manual request ? thanks

09-29-2006, 12:00 PM	#3
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi, There are no providers in your list to remove. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

09-29-2006, 01:16 PM	#5
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Now I understand. Did you have "SIP register" set to yes? Unfortuantely until our new registration logic is put in place registrations take 24 hours to turn around. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

09-29-2006, 01:33 PM	#7
pasqualei Junior Member Join Date: Jul 2006 Location: Washington, DC Posts: 19 Thanks: 0 Thanked 0 Times in 0 Posts	After several weeks, provider deleted STILL registered Hi Martin, I am having a similar problem with a Skypho number that I removed several weeks ago. The number does not appear in the provider list, but when I try to call it with a softphone with voxalot active, the outgoing call double as an incoming call. Please note that I have other two accounts with skypho in the provider list which I wish to keep. Please help me remove this Skypho account from my provider list. Please also let me know where to send my account info. Thanks Pasquale

09-29-2006, 01:52 PM	#8
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	@pasqualei, I would be surprised if this was on our side. However please PM your provider username, domain and voxalot server you registered at. Thanks. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

09-29-2006, 10:28 AM	#2
raphoumail Member Join Date: Sep 2006 Posts: 77 Thanks: 10 Thanked 6 Times in 4 Posts	so please remove ALL my providers registerations.. thank you martin. (232318)

09-29-2006, 01:11 PM	#4
raphoumail Member Join Date: Sep 2006 Posts: 77 Thanks: 10 Thanked 6 Times in 4 Posts	even there are not in my account, when I make a sip call for one of then it goes directly in my voxalot box !!!! thanks anyway

09-29-2006, 01:19 PM	#6
raphoumail Member Join Date: Sep 2006 Posts: 77 Thanks: 10 Thanked 6 Times in 4 Posts	Well, no prob, I will use voxalot again from my router. I added two accounts now and I'm waiting to have the status registered. By the way, I'd like to add another but I have specific things to set which are not in the menu. How can I do that ? ->end point ID ??? thanks

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