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Voxalot Support Support for the Voxalot service. |
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01-05-2008, 08:50 AM | #1 |
Member
Join Date: Mar 2006
Location: Geelong
Posts: 34
Thanks: 0 Thanked 1 Times in 1 Posts |
Problems with GoTalk registration
I am having some problems with registering GoTalk (sip.gotalk.com)
Registration seems to drop out and no calls can be made and Vox shows 'request sent'. However, when I bypass Vox with my ATA to make a call registration occurs with Vox and I can then make calls. There is no warning when this occurs. Help with GoTalk / Voxalot Registration - Voice over IP - Whirlpool Broadband Forums |
01-07-2008, 04:39 AM | #2 |
Join Date: Jan 2007
Location: Sydney
Posts: 221
Thanks: 64 Thanked 106 Times in 49 Posts |
Hally,
Thanks for bringing this to our attention as well as posting the link to the whirlpool forum. We will investigate what is causing this issue and respond. Tony. |
01-07-2008, 04:55 AM | #3 |
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Join Date: Dec 2007
Posts: 26
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I have been having this problem too.
In the last 24 hours though, my Voxalot registration to sip.gotalk.com has appeared stable. Cheers |
01-07-2008, 11:02 AM | #4 |
Join Date: Jan 2007
Location: Sydney
Posts: 221
Thanks: 64 Thanked 106 Times in 49 Posts |
We would appreciate it very much if you could keep us posted with any registration issues you are having - as nothing has changed on our end since the issue has been raised and our investigations have not revealed any thing yet.
Thanks. Tony. |
01-08-2008, 09:05 PM | #5 |
Join Date: Feb 2006
Posts: 2,930
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Hi guys,
Please PM me both your respective Voxalot account numbers and I will take a look. Thanks
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
01-14-2008, 02:53 AM | #6 |
Join Date: Apr 2006
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I tried to make a GoTalk call too [need to make at least one billable call each 60 days to keep the account 'active'...]
Had "Failed" registration status, I disabled SIP register and re-enabled it a while ago now (today), it is now at "Request Sent", so I can't use GoTalk at this time through Voxalot either. |
01-16-2008, 05:18 AM | #7 |
Join Date: Apr 2006
Posts: 799
Thanks: 66 Thanked 61 Times in 44 Posts |
Could this problem be due to the fact that GoTalk has some 'unlimited' plans with fair use policy -- perhaps one or more GoTalk accounts have exceeded the fair use policy and those are registered to the AU Voxalot server. Or the combination of accounts has done so causing GoTalk to suspend access?
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01-16-2008, 05:26 AM | #8 | |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Quote:
Unfortunately, without a valid response to a SIP registration we have no visibility of the reason.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
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01-16-2008, 11:31 AM | #9 | |
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Join Date: Dec 2007
Posts: 26
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Quote:
That said, I haven't had the problem for the last week or so. Cheers |
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01-16-2008, 12:08 PM | #10 |
Join Date: Apr 2006
Posts: 799
Thanks: 66 Thanked 61 Times in 44 Posts |
It doesn't apply to my account either, directly; it is possibly the indirect effect of other user accounts where this does apply and with those accounts using Voxalot servers. It is still a problem with my GoTalk account which is an older standard one.
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