Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Site Related > Site Information and Administration

Site Information and Administration Post your site related questions and requests here.

 
 
Closed Thread
Thread Tools Display Modes
Unread 01-21-2009, 11:29 AM   #1
hongkongpom
Junior Member
 
Join Date: Jan 2009
Posts: 17
Thanks: 1
Thanked 0 Times in 0 Posts
hongkongpom is on a distinguished road
Thumbs down eu.voxalot.com server down today...why no notice ?

This morning at 4am GMT (21/1/09) my SPA3102 could not register with the EU server. There was no information given as to why it was down nor was I sent an email about the outage. I confirmed that the US & AU servers were online by pinging them.

I am not very impressed with this after having spent my $25 only a few days ago to sign up.

Because I was waiting for urgent calls I decided to switch my server to the AU server as it had the best ping time for me compared with the US.

To do this I had to first unregester all of my five VSP accounts and then change the configuration in my ATA. What a hassle!

I have just come home and funnily enough the EU server is back online but I think this is very poor service on Voxalot's behalf.
hongkongpom is offline  
Unread 01-21-2009, 12:33 PM   #2
carlosalbffgomes
Senior Member
 
Join Date: May 2008
Location: Portugal and Brazil
Posts: 107
Thanks: 7
Thanked 26 Times in 21 Posts
carlosalbffgomes is on a distinguished road
Smile

This is a problem from LeaseWeb provider who rents to Voxalot the eu.voxalot.com server. Some days ago I've received from LeaseWeb the following e-mail:
«Start window: Mon 12 Jan 2009 00:00
End window: Sat 31 Jan 2009 23:59

Dear customer,

in January we will relocate all shared racks from TeleCity2 to EvoSwitch. During this relocation, which take place from 00h00 to 06h00 customers will experience downtime. We will do our utmost best to minimize downtime for all customers.

Relocation will start at 12 January 2009 and will end on February 1st.

Customers who will be relocated will receive an exact date on which the relocation will take place. Customers with own servers are allowed to relocate the servers themselves.


Kind regards,

LeaseWeb B.V.»
So, Voxalot has no guilty about EU server being down. I'm also using the US server to prevent this problem, because for me US server has better response time than the AU server.
Regards.
carlosalbffgomes is offline  
Unread 01-21-2009, 01:02 PM   #3
g00fy
Member
 
Join Date: Dec 2008
Posts: 91
Thanks: 7
Thanked 7 Times in 6 Posts
g00fy is on a distinguished road
Default

In my logs I don't see any outage in the connection to eu.voxalot.com. Whole night the registration succeeded. So, it must be a problem elsewhere, I suppose.

Apparently it seems there will be scheduled downtime untill February 1st. It would be nice if Voxalot would inform it's customers when that will happen. They will get the exact date from Leaseweb (may be an admin can confirm that we will get this information in any way? That is, if there is any admin reading this, what I doubt from earlier experiences).
g00fy is offline  
Unread 01-21-2009, 05:07 PM   #4
hongkongpom
Junior Member
 
Join Date: Jan 2009
Posts: 17
Thanks: 1
Thanked 0 Times in 0 Posts
hongkongpom is on a distinguished road
Unhappy

Quote:
Originally Posted by g00fy View Post
In my logs I don't see any outage in the connection to eu.voxalot.com. Whole night the registration succeeded. So, it must be a problem elsewhere, I suppose.

Apparently it seems there will be scheduled downtime untill February 1st. It would be nice if Voxalot would inform it's customers when that will happen. They will get the exact date from Leaseweb (may be an admin can confirm that we will get this information in any way? That is, if there is any admin reading this, what I doubt from earlier experiences).

Thanks,

It's now 5pm GMT and the eu server is down again! I can ping the us & au with no problem. Again I haven't received any status notification. I think my $25 deserves a response from Voxalot about what's going on!

Here are my ping results

Pinging eu.voxalot.com [85.17.19.194] with 32 bytes of

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 85.17.19.194:
Packets: Sent = 4, Received = 0, Lost = 4 (100% lo

ping us.voxalot.

Pinging us.voxalot.com [64.34.173.199] with 32 bytes o

Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=264ms TTL=55

Ping statistics for 64.34.173.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 264ms, Maximum = 265ms, Average = 264ms

ping au.voxalot.

Pinging au.voxalot.com [202.60.88.238] with 32 bytes o

Reply from 202.60.88.238: bytes=32 time=161ms TTL=53
Reply from 202.60.88.238: bytes=32 time=160ms TTL=53
Reply from 202.60.88.238: bytes=32 time=163ms TTL=53
Reply from 202.60.88.238: bytes=32 time=161ms TTL=53

Ping statistics for 202.60.88.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 163ms, Average = 161ms

Last edited by hongkongpom; 01-21-2009 at 05:15 PM.
hongkongpom is offline  
Unread 01-22-2009, 02:40 AM   #5
hongkongpom
Junior Member
 
Join Date: Jan 2009
Posts: 17
Thanks: 1
Thanked 0 Times in 0 Posts
hongkongpom is on a distinguished road
Default eu server backup again

Woke up to find my ATA back online again. I hope it stays that way.

Is my understanding about the way that SIP works is that the servers are only needed to connect the calling parties together and then it's handed off to a direct connection between the callers?

If so that means having a longer ping to a server only means it'll take slightly longer for the call to connect but then the voice packets themselves travel directly between the parties and not passing through this server?

Thankyou
hongkongpom is offline  
Unread 02-16-2009, 01:58 AM   #6
hongkongpom
Junior Member
 
Join Date: Jan 2009
Posts: 17
Thanks: 1
Thanked 0 Times in 0 Posts
hongkongpom is on a distinguished road
Default

Looks like the eu server is down again! In fact has been down now for eight hours. Both the AU & US servers repond to pings so not sure what is going on???
hongkongpom is offline  
Unread 02-16-2009, 10:18 AM   #7
Mew
Member
 
Join Date: Feb 2007
Posts: 80
Thanks: 3
Thanked 1 Times in 1 Posts
Mew is on a distinguished road
Default

I'm moving to the US server, I cannot call or receive calls with the EU server...
Mew is offline  
Unread 02-16-2009, 11:18 AM   #8
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

As advised in a previous post, our service provider (LeaseWeb) is currently experiencing problems. A support ticket has been raised and we will advise once things are operational again.

We apologise for the inconvenience.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline  
Unread 02-17-2009, 11:28 AM   #9
hongkongpom
Junior Member
 
Join Date: Jan 2009
Posts: 17
Thanks: 1
Thanked 0 Times in 0 Posts
hongkongpom is on a distinguished road
Default

Too late I'm afraid, I've moved to the AU server. The EU server being down twice in a month and now for 12 hours is too much .

Last edited by hongkongpom; 02-17-2009 at 11:30 AM.
hongkongpom is offline  
Unread 02-17-2009, 12:12 PM   #10
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Closing thread. Please use this one:

http://forum.voxalot.com/voxalot-sup...om-down-2.html
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can't connect to login server (eu.voxalot.com) twen Voxalot General 1 10-08-2008 06:58 AM
eu.voxalot.com server down? loraolo Voxalot Support 1 11-28-2007 10:17 AM
My SIP URI Mew Voxalot Support 7 02-14-2007 04:50 PM
VoXaLot Launches European Server Tony Voxalot Support 28 02-07-2007 07:15 AM


All times are GMT. The time now is 09:49 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.