E71 behind DSL router TG585V7 issues - Page 2

green · 04-08-2009, 09:26 AM

I'm not sure you can check your router directly.
But you may find all the information in the eyeBeam log file.

You may see port/rport discussion here.

If your source port will match rport value returned by the server - you're in trouble (with 2 identical SIP UAs).

sleek · 04-08-2009, 09:36 AM

Quote:

Originally Posted by sleek

As last resort, you'll have to enter the web configuration of your DSL router and do some port forwarding.

Why not just do that and save yourself the trouble?

green · 04-08-2009, 09:50 AM

Quote:

Originally Posted by sleek

Why not just do that and save yourself the trouble?

OK, what exactly will solve the problem? Which ports should be forwarded and where?

akhater · 04-09-2009, 08:52 PM

I am sorry Sleek I didn't understand what you mean ?
Can you be more specific ?

Moreover will installing a local SIP server (asterix or other) solve the problem ?

sleek · 04-10-2009, 06:15 AM

I didn't understand the E71 is crippled from configuration stand point, meaning pinpointing the root of the problem can be difficult at best.

In my opinion you can:
1. Consider installing an other softhpone client on your Nokia, one that supports better configuration and optimization.
2. I understand there's a .SIS package available for the E71 which provides additional features to the native SIP client, this might help. Google for more help.
3. Since your Nokia is using the 5060 port, change your eyebeam port to 5062 for example just in case.
4. Do you have web access to your DSL router? If yes, log in and place your Nokia on DMZ, this will forward all ports to your phone, then do some testing and see how it reacts, at least you'll know the problem comes from NAT-ing of your router and not the phone itself.

green · 04-10-2009, 07:31 AM

.SIS package (VoIP settings ?) will not allow to change the SIP source port.

eyeBeam is using random source port by default, this is configurable.

Having local IP PBX will definitely eliminate such problems. Alternatively any [external] provider which supports SIP over TCP should work without problems.

sleek · 04-10-2009, 10:20 AM

Having an other SIP client (eyebeam) working simultaneously with your Nokia may or may not be the source of the problem. You can assess that by turning off your eyebeam. If the issue persists while the phone is the lone SIP client in your LAN you'll know it's strictly your phone or your phone's inability to properly communicate with Voxalot's servers because of the NAT. As part of your troubleshooting actions, you could assign your E71 static IP and place it on DMZ from your DSL router. The other viable option is to seek better equipped SIP client for your phone which will have better chances to work under the circumstances. Personally, I think acquiring and supporting PBX for the lone purpose of having your Nokia phone working doesn't seem justified, but it's your time and money, plus it's not like you won't have your hands full if you haven't messed with PBX server before.

akhater · 04-10-2009, 07:03 PM

well this is getting very weird

registering the nokia to voipvoip i can call eyebeam and all is working

i'm pulling my hairs out

akhater · 04-11-2009, 01:53 PM

Now I am sure it is a voxalot issue

I opened 2 accounts with callcentric and everything is working fine without any changes

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04-08-2009, 09:26 AM	#11
green Senior Member Join Date: Jul 2007 Posts: 143 Thanks: 13 Thanked 20 Times in 19 Posts	I'm not sure you can check your router directly. But you may find all the information in the eyeBeam log file. You may see port/rport discussion here. If your source port will match rport value returned by the server - you're in trouble (with 2 identical SIP UAs).

04-09-2009, 08:52 PM	#14
akhater Junior Member Join Date: Mar 2009 Posts: 11 Thanks: 3 Thanked 0 Times in 0 Posts	I am sorry Sleek I didn't understand what you mean ? Can you be more specific ? Moreover will installing a local SIP server (asterix or other) solve the problem ?

04-10-2009, 06:15 AM	#15
sleek Member Join Date: Dec 2008 Posts: 54 Thanks: 2 Thanked 5 Times in 5 Posts	I didn't understand the E71 is crippled from configuration stand point, meaning pinpointing the root of the problem can be difficult at best. In my opinion you can: 1. Consider installing an other softhpone client on your Nokia, one that supports better configuration and optimization. 2. I understand there's a .SIS package available for the E71 which provides additional features to the native SIP client, this might help. Google for more help. 3. Since your Nokia is using the 5060 port, change your eyebeam port to 5062 for example just in case. 4. Do you have web access to your DSL router? If yes, log in and place your Nokia on DMZ, this will forward all ports to your phone, then do some testing and see how it reacts, at least you'll know the problem comes from NAT-ing of your router and not the phone itself.

04-10-2009, 07:31 AM	#16
green Senior Member Join Date: Jul 2007 Posts: 143 Thanks: 13 Thanked 20 Times in 19 Posts	.SIS package (VoIP settings ?) will not allow to change the SIP source port. eyeBeam is using random source port by default, this is configurable. Having local IP PBX will definitely eliminate such problems. Alternatively any [external] provider which supports SIP over TCP should work without problems.

04-10-2009, 10:20 AM	#17
sleek Member Join Date: Dec 2008 Posts: 54 Thanks: 2 Thanked 5 Times in 5 Posts	Having an other SIP client (eyebeam) working simultaneously with your Nokia may or may not be the source of the problem. You can assess that by turning off your eyebeam. If the issue persists while the phone is the lone SIP client in your LAN you'll know it's strictly your phone or your phone's inability to properly communicate with Voxalot's servers because of the NAT. As part of your troubleshooting actions, you could assign your E71 static IP and place it on DMZ from your DSL router. The other viable option is to seek better equipped SIP client for your phone which will have better chances to work under the circumstances. Personally, I think acquiring and supporting PBX for the lone purpose of having your Nokia phone working doesn't seem justified, but it's your time and money, plus it's not like you won't have your hands full if you haven't messed with PBX server before.

04-10-2009, 07:03 PM	#18
akhater Junior Member Join Date: Mar 2009 Posts: 11 Thanks: 3 Thanked 0 Times in 0 Posts	well this is getting very weird registering the nokia to voipvoip i can call eyebeam and all is working i'm pulling my hairs out

04-11-2009, 01:53 PM	#19
akhater Junior Member Join Date: Mar 2009 Posts: 11 Thanks: 3 Thanked 0 Times in 0 Posts	Now I am sure it is a voxalot issue I opened 2 accounts with callcentric and everything is working fine without any changes