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Voxalot Support Support for the Voxalot service. |
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07-25-2007, 08:53 PM | #1 |
Senior Member
Join Date: Jun 2006
Posts: 115
Thanks: 32 Thanked 20 Times in 18 Posts |
provider shows registered even it is not active
Hi,
I am using EU server and for testing i have created a new id with US server and registered a provider in US server. After testing i have inactivated and set Register Provider to NO. Now after a week I am still having this provider in US server as registered. Martin pls. unregister this provider from my ID. My US server ID: 592044. Martin i will PM you details from my accounts. Regards majo Last edited by majo; 07-25-2007 at 09:01 PM. |
07-25-2007, 10:25 PM | #2 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Hi majo, is the provider registered on the EU server account by any chance?
If it is, it will show as registered in the US server account also. It seems that Voxalot reports the state of the provider's registration, not that it is necessarily registered in the account you are currently logged into. I ran into this a while back when I switched a provider to another account while I was travelling. If the above is not the case, please ignore my post. |
07-26-2007, 05:21 PM | #3 |
Senior Member
Join Date: Jun 2006
Posts: 115
Thanks: 32 Thanked 20 Times in 18 Posts |
yes provider is same in both accounts!!!
Hi kurun,
Yes provider is same & display name is also same. I don't know if provider is realy registered at both location or just US Server is showing wrong status. If provider is really registered under two accounts then it is real issue to be fixed. thanks. majo |
07-26-2007, 10:49 PM | #4 |
Join Date: Feb 2006
Posts: 243
Thanks: 8 Thanked 130 Times in 72 Posts |
Kurun is correct in his analysis. This is definitely a defect and I have raised a bug in our defect tracking system. Unfortunately, I can't think of a helpful workaround until we fix the problem, sorry! Thanks for the heads-up.
-- craig |
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