|
Voxalot Support Support for the Voxalot service. |
Thread Tools | Display Modes |
07-08-2008, 12:30 AM | #1 |
Junior Member
Join Date: Jul 2007
Posts: 10
Thanks: 1 Thanked 1 Times in 1 Posts |
Blueface.ie Calls going to VoxMail
Recently whenever anybody calls my blueface phone number (DiD) in Ireland, my calls are going directly to my voxalot voice mail. If I dial any of the other number registered with voxalot my home phone rings.
Blueface is registered in Voxalot. Nothing in my configuration has changed in at least the last 78 days. Which is when my ata was last robooted. I've rebooted the ATA just incase but still not working. |
07-08-2008, 04:51 AM | #2 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Are you certain the calls are going to Voxalot voicemail and not Blueface voicemail?
Since both services are using Asterisk software, the voicemail system sounds very similar. It almost seems like your registration in Voxalot is failing, and the calls going to Blueface voicemail. Try leaving a message and check which voicemail to email service is being activated. |
07-08-2008, 04:42 PM | #3 |
Junior Member
Join Date: Jul 2007
Posts: 10
Thanks: 1 Thanked 1 Times in 1 Posts |
|
07-09-2008, 02:40 AM | #4 |
Member
Join Date: Mar 2008
Location: Montreal, Canada
Posts: 79
Thanks: 12 Thanked 2 Times in 2 Posts |
This is very similar to what I just experienced and reported in a separate thread. For some reason Voxalot answers with All Busy, so call goes to VM.
For my Voxalot account the problem existed for about a couple of hours and I just could make a successful call... |
07-09-2008, 07:00 AM | #5 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
I noticed last night after reading your post that my Blueface registration was also failing, but was fine this morning. Since everything else was fine, I suspect that the problem was not a Voxalot issue in this case.
|
07-09-2008, 04:37 PM | #6 | |
Junior Member
Join Date: Jul 2007
Posts: 10
Thanks: 1 Thanked 1 Times in 1 Posts |
Quote:
In The Blueface PBX config it says my connection is up and also in voxalot it says registered. Still going to Voxalot Voicemail |
|
07-09-2008, 06:11 PM | #7 |
Member
Join Date: Mar 2008
Location: Montreal, Canada
Posts: 79
Thanks: 12 Thanked 2 Times in 2 Posts |
Try to reboot/restart/disconnect-reconnect your client registered with Voxalot.
Yesterday after I had a couple of hours when Voxalot was only replying “busy”, my ATA went crazy – its other line registered with another provider replied busy as well. Well, disconnecting it from power helped. I’m not sure, but there might be something about hung socket connection, or some state variable that made parties to think they’re busy… |
07-09-2008, 07:24 PM | #8 | |
Junior Member
Join Date: Jul 2007
Posts: 10
Thanks: 1 Thanked 1 Times in 1 Posts |
Quote:
I also rebooted by ATA and Router just to be sure and it's still the same. |
|
07-09-2008, 10:13 PM | #9 | |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Quote:
Calls ring through without going to voicemail, and on pickup, 2 way conversation is established. I did contact Blueface support, and I was told there was an issue 2 days ago at approximately 3AM GMT. |
|
07-10-2008, 03:12 PM | #10 |
Junior Member
Join Date: Jul 2007
Posts: 10
Thanks: 1 Thanked 1 Times in 1 Posts |
OK, so I managed to fix this issue. However given that my ATA hadn't been changed in 70+ days and I hadn't changed my Voxalot settings I found it strange.
My solution was to Set "Symmetric NAT Handling" to "Yes" and set "Optimize Audio Path" for each service provider to "No". Wait 10 minutes, make a test call and my blueface DiD started working. I then reset Symmetric NAT Handling" to "No" and "Optimize Audio Path" for each service provider to the values I had previously. (blueface was set to "Yes" I test and it works, test again 1 hour later and it still works. This just seemed very strange, given I hadn't changed my setup in over 70+ days and it ONLY affted my Blueface DiD and not my others. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Free DID Numbers, Free Voip Calls, & more Voip Info | amroe | Voxalot General | 54 | 01-13-2014 09:11 AM |
incoming sip calls going directly to voicemail | vishal3110 | Voxalot Support | 8 | 12-13-2008 12:17 AM |
Some incoming SIP URI dialed calls slient | Tylo | Voxalot Support | 9 | 04-09-2008 05:24 PM |
VoIP situation in Japan - how to improve with ENUM and peering. | v164 | Voxalot General | 2 | 02-02-2008 03:05 PM |
Newbie - but please be nice | Mallycat | Voxalot Support | 21 | 04-15-2006 07:50 AM |