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11-10-2007, 11:30 AM | #1 |
Senior Member
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Virtual Toll Free not connecting
When I test virtual toll free on my website, the first leg rings and when I pick up it says conecting but on the webpage it shows dialling 658495 which on my dial plan is picked up as a local number. Why is it not dialling *658495? The call does not go through.
This used to work (6 months ago) and I do have the latest code from the website. Last edited by tomblandford; 11-10-2007 at 12:09 PM. |
11-10-2007, 01:36 PM | #2 |
Senior Member
Join Date: Oct 2007
Posts: 141
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What number are you typing in the virtual toll free box? for me it says calling whatever number I type there. It then calls this number (my website visitor) using a VSP according to my smart call settings and then when the website visitor answers, my voxalot registered phone rings and we are connected. I just tested it so can confirm it is working at the moment on the eu server. I am only using the voxalot branded version.
Last edited by chatalot; 11-10-2007 at 01:40 PM. |
11-10-2007, 03:52 PM | #3 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
Another thing, make sure the dial plan handling this *xxxxxx numbers is activated for Virtual Toll Free (remember you can now have a Dial Plan active from VoXalot when you call, but not for Virtual Toll Free) |
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11-10-2007, 06:13 PM | #4 |
Senior Member
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The number entered is working fine. It is when the toll free calls my own Voxalot number that the problem occurs. It calls 658495 but does not go through to my voxalot registered phone.
I tested from a landline and it works. Also through SipBroker if I use *010 (but not *031). Is it because I have call forwarding set up on my account maybe? I think it should still work. Last edited by tomblandford; 11-10-2007 at 06:17 PM. |
11-10-2007, 08:02 PM | #5 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
When you tried from SipBroker, you mean you called one of the PSTN access numbers from a landline then entered *010123456 or *031123456 right? If you turn the FW off temporarily, does that solve the issues? |
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11-10-2007, 08:40 PM | #6 | ||
Senior Member
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Quote:
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I just dragged my VoIP phone out of the cupboard (not using it right now) and yes it did ring using toll free. So it seems calls with virtual toll free do not work with call forwarding. |
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11-10-2007, 08:59 PM | #7 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
-Who is the provider handling your FW?
-Do you have a second provider you can try FW with? -For the provider you have right now (the one that's handling FW) try changing the codec string you have in VoXalot for it to ulaw;alaw;g726;g729;ilbc;gsm As you assumed, and I would guess, it should be working but....... |
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