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Unread 06-19-2007, 12:11 PM   #1
technoboy
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Default Suggestion: Improvement to callback

One disadvantage to any callback system is that once you pick up the phone, if on a PSTN line, you are paying for the call. Then you are paying while the destination number is still ringing. Then you find that there is no answer. OK, you may be able to leave a message, however, if you choose to ring off after a certain number of rings it has still cost you money. It costs you each time you try to make contact.

My suggestion is simple. An option to NOT call back to party A, until party B has answered the call, and that the time party B is called for is 'setting' limited. Thus if party B does not answer then a callback to party A does not occur - thus no cost is ensued.
This means that it would be possible to call party B any number of times without incurring cost - just like on a standard PSTN call - no answer - no pay.

Comments please
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Unread 07-25-2007, 03:08 AM   #2
rajtp
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Default

That's a good idea. I'll also like the option to disconnect the web callback. Currently, once you've placed a call, I don't see a button to end or cancel the call to make another one

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Unread 07-25-2007, 05:20 PM   #3
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Default

Quote:
Originally Posted by technoboy View Post
One disadvantage to any callback system is that once you pick up the phone, if on a PSTN line, you are paying for the call. Then you are paying while the destination number is still ringing. Then you find that there is no answer. OK, you may be able to leave a message, however, if you choose to ring off after a certain number of rings it has still cost you money. It costs you each time you try to make contact.

My suggestion is simple. An option to NOT call back to party A, until party B has answered the call, and that the time party B is called for is 'setting' limited. Thus if party B does not answer then a callback to party A does not occur - thus no cost is ensued.
This means that it would be possible to call party B any number of times without incurring cost - just like on a standard PSTN call - no answer - no pay.

Comments please
you have a choice: you can set the other number as yours and your own number in the "Number to Call". then when the other part has answered the call voxalot will ring you and you dont need to pay till the other part has received the call, except the other part has auto-answering.
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