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Voxalot Support Support for the Voxalot service. |
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12-04-2007, 02:35 AM | #1 |
Junior Member
Join Date: Mar 2007
Location: Boston, MA
Posts: 24
Thanks: 6 Thanked 3 Times in 3 Posts |
MWI works, but not via web deletion
My MWI works perfectly via Voxalot currently, it's delayed by a few minutes when deleting via *500, but I believe it was mentioned that the MWI update is sent out in batches, which stinks, but it's better than nothing.
The problem is that I listen to voicemails either via email attachment or the voxalot webpage, again, works fine. Except when I delete the voicemail from the webpage, Voxalot never sends out an MWI update, ever. So the phone message light blinks forever, unless I actually call *500, check for my 0 messages and hang up, then after a few minutes the message lights goes away, presumably because Voxalot sent an update. Is there something wrong on my end or does Voxalot already know of this bug? Thanks. |
12-04-2007, 03:23 AM | #2 | |
Join Date: Feb 2006
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Quote:
Have a look at your settings and see if there is any mention of SUBSCRIBE or words to that effect.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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12-05-2007, 01:41 AM | #3 |
Junior Member
Join Date: Mar 2007
Location: Boston, MA
Posts: 24
Thanks: 6 Thanked 3 Times in 3 Posts |
My SPA3102 has a "Mailbox Subscribe Expires" which is set to 2147483647 by default. I'm assuming that's the correct setting to change, what's a good value with Voxalot?
I also found this via Google for "Mailbox Subscribe Expires": "When Subscription to message-summary expires, SPA will re-Subscribe to voicemail server. SPA will also honor the Expires value returned by server if that value is less than the configured expires value" So this could probably be done on Voxalot's end as well. |
12-05-2007, 02:06 AM | #4 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
If the value is in seconds, try setting it to 120
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
12-05-2007, 07:06 AM | #5 |
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Join Date: Oct 2007
Posts: 141
Thanks: 10 Thanked 15 Times in 14 Posts |
I set voicemail server to XXXXXX@voxalot.com and mailbox subscribe expires to 900 on my PAP2 if it helps. I think the voicemail server had the most effect on the MWI being refreshed. The mailbox subscribe casued the phone to ring every 900 seconds to tell you there is a message waiting if I remember corrrectly.
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12-06-2007, 01:26 AM | #6 |
Junior Member
Join Date: Mar 2007
Location: Boston, MA
Posts: 24
Thanks: 6 Thanked 3 Times in 3 Posts |
Setting the subscribe value and the voicemail server to XXXX@voxalot.com didn't work, but changing the voicemail server $USER@us.voxalot.com did the trick.
Just left myself a voicemail, deleted it from the web, a few minutes later the MWI kicked in and my vm indicator turned off. Hopefully it wasn't a fluke, but looks like it's working. Thanks guys. |
12-06-2007, 01:52 AM | #7 | |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Quote:
There was a question raised in the forum a couple of weeks back around the Voicemail subscribe: http://forum.voxalot.com/voxalot-sup...html#post14151 Pointing the subscribes at the Geo cluster is definitely the way to go.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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12-06-2007, 07:16 AM | #8 | |
Senior Member
Join Date: Oct 2007
Posts: 141
Thanks: 10 Thanked 15 Times in 14 Posts |
Quote:
Last edited by chatalot; 12-06-2007 at 07:19 AM. |
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