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Unread 10-30-2007, 04:39 PM   #1
roberthuang
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Default How can I delete one of my voice service providers?

Hi All,

I am trying to delete one of my voice service providers and get the following error message, "Unable to delete provider "VbuzzerHYH" while a callback entry reference "00867503296353" to it exists. ". I coudn't find any callback entry because I am a basic user.

How can I delete it? My voxalot ID is 777771. Thank in advance.

Robert
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Unread 10-30-2007, 07:45 PM   #2
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Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

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Craig
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Unread 10-31-2007, 01:10 AM   #3
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Thank you, Craig!
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Unread 01-05-2008, 01:38 PM   #4
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Default same problem

Im having the same problem on account 315327. Thanks
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Unread 02-17-2009, 09:02 PM   #5
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Quote:
Originally Posted by craig View Post
Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig
Hi,

I am also having the same problem trying to delete a provider.

"Unable to delete provider ... while a callback entry reference "4687198031" to it exists."

Can someone please help to manually remove this callback entry?
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Unread 02-17-2009, 10:10 PM   #6
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Please remove all references to the Provider you want to delete in the Smart Call/Dial Plans entries, and in the Call Forwarding page (Premium service).
You should then be able to delete the Provider from your Provider Listing.
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Unread 02-18-2009, 12:14 AM   #7
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I have already removed all references to the Provider in question in the Smart Call/Dial Plan configuration. I believe that this issue is related to the Web Callback function which I used in the early days but no longer have access to (ie. VoxBasic account).
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Unread 02-19-2009, 12:55 PM   #8
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no references within call forwarding?
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Unread 02-19-2009, 11:53 PM   #9
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I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?
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Unread 02-20-2009, 11:46 AM   #10
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Quote:
Originally Posted by simmo View Post
I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?
Please PM me your account number.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
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