Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 10-22-2010, 01:18 PM   #1
786553
Junior Member
 
Join Date: Oct 2010
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
786553 is on a distinguished road
Default sorry, number you have dialed cannot be connected

Dear all,
i am getting below message when i am dialing a external number, through service provider, my service provider is nymgo
"sorry, number you have dialed cannot be connected"
786553 is offline   Reply With Quote
Unread 10-23-2010, 03:33 PM   #2
Ron
 
Join Date: Feb 2006
Posts: 447
Thanks: 4
Thanked 8 Times in 8 Posts
Ron will become famous soon enough
Default

That's usually an indication of a Dial Plan error - no Dial Plan entries are matching the number received by Voxalot.
Ron is offline   Reply With Quote
Unread 10-24-2010, 08:23 AM   #3
786553
Junior Member
 
Join Date: Oct 2010
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
786553 is on a distinguished road
Default

Dear Ron,

Below are my settings for voice service provider and dial plan settings.
F.Y.I...My voice provider userid and voxalot userid are same "786553"

Provider nymgo 786553 ata.nymgo.com 786553 g729;g723;g726;ilbc;gsm;ulaw;alaw ata.nymgo.com 5060 Y N
DialPlan 102 _00XX. ${EXTEN} Default dial plan (created by Voxalot) to handle external numbers nymgo Y N ${EXTEN} N N
786553 is offline   Reply With Quote
Unread 10-24-2010, 05:03 PM   #4
Ron
 
Join Date: Feb 2006
Posts: 447
Thanks: 4
Thanked 8 Times in 8 Posts
Ron will become famous soon enough
Default

What is the response when you type the requested number into the TEST area at the bottom of the Dial Plan page? If you get the expected result, then the problem may be that your ATA/SIP client is presenting the dialed number to Voxalot in a format different from what you're assuming it is.
Ron is offline   Reply With Quote
Unread 10-27-2010, 06:26 AM   #5
786553
Junior Member
 
Join Date: Oct 2010
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
786553 is on a distinguished road
Default

Dear Ron,

The response when I type the requested number into the TEST area at the bottom of the Dial Plan page, The results are as expected "A call to:xxxxxxxxxxx will get forwarded to xxxxxxxxxxx via nymgo"
786553 is offline   Reply With Quote
Unread 10-27-2010, 07:24 AM   #6
boatman
Senior Member
 
boatman's Avatar
 
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17
Thanked 77 Times in 64 Posts
boatman is on a distinguished road
Default

Quote:
Originally Posted by Ron View Post
...the problem may be that your ATA/SIP client is presenting the dialed number to Voxalot in a format different from what you're assuming it is.
I agree, better have a look at what's actually being sent by your ATA/SIP client. If you happen to be using a Linksys ATA reload the web configuration page immediately after completion of dialing, then look what is shown in "Call 1 Peer Phone:".
boatman is offline   Reply With Quote
Unread 10-28-2010, 05:38 PM   #7
786553
Junior Member
 
Join Date: Oct 2010
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
786553 is on a distinguished road
Default

Dear sir,

1. how look at what's actually being sent by your ATA/SIP client.
2. i am using a Linksys.
3. can you guide me, how to look what is shown in "Call 1 Peer Phone:

in one word can you teach me how set up linksys to solve this problem.
786553 is offline   Reply With Quote
Unread 10-28-2010, 07:28 PM   #8
boatman
Senior Member
 
boatman's Avatar
 
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17
Thanked 77 Times in 64 Posts
boatman is on a distinguished road
Default Peer Phone

Peer Phone details are shown on the Info tab of your Linksys' configuration page. As you probably know, the Linksys' configuration page is accessed using a web browser. Reload or refresh your browser while viewing the Linksys' configuration page while the ATA is attempting the call, but before the call attempt has failed. You should then be able to see what number is being dialed. The number shown will be the actual number sent after any modifications introduced by your dial plan. This is a good way to make sure your ATA is sending what you think it's sending.
boatman is offline   Reply With Quote
Unread 12-27-2010, 11:13 AM   #9
786553
Junior Member
 
Join Date: Oct 2010
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
786553 is on a distinguished road
Default

before i was able to call voip from my e series nokia mobile. my sip settings were configured for voxalot, from there my call was forwarded through nymgo to destination, but now i am unable to make calls, always i am getting message "sorry number you have dialed couldn't be connected, try again...can you help me to resolve this issue. this is happening from last 6 months.
786553 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free DID Numbers, Free Voip Calls, & more Voip Info amroe Voxalot General 54 01-13-2014 09:11 AM
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough ctylor Voxalot General 5 04-28-2010 12:52 AM
Help: The number you dialed cannot be connected cnjowang Voxalot Support 7 02-29-2008 06:53 AM
VoIP situation in Japan - how to improve with ENUM and peering. v164 Voxalot General 2 02-02-2008 03:05 PM
SipBroker in Japanese press v164 SIP Broker Support 11 06-23-2007 03:40 AM


All times are GMT. The time now is 08:01 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.