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Unread 01-28-2008, 11:42 AM   #1
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Default Betamax accused of fraud

My VoIP Provider - VoIP Services - - Betamax VoIP Credit - Scam - Fraud - Cheating
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Unread 01-28-2008, 05:41 PM   #2
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Interesting, but it doesn't strike me as very balanced.

Apart from how on earth could the company charge people and cards it had no details of, and is the fraud perhaps by other parties, a couple of other complaints might be a bit spurious
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Unread 01-28-2008, 06:01 PM   #3
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I agree.

The article says that they're doing it with PayPal accounts also. As far as I know they only give the opportunity to pay by PayPal manually, which means that user interaction is required and PayPal at all stages tells you exactly how much is going to Betamax. There is no continuous authourity being set-up. All sounds very strange.
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Unread 01-28-2008, 06:02 PM   #4
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What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?
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Unread 01-29-2008, 05:51 AM   #5
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Quote:
Originally Posted by mgoebel View Post
What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?
having lived in many parts of the world I think that a lot of what is happening is relate to cultural differences and expectation of customer service. from what i have read the vast majority of complaints are coming from the USA. here in the USA it is somewhat expected that if you are unhappy with a service or feel deceived by misleading marketing that you should be eligible for refund on what you spent. most American companies do indeed give 100% refunds to their customers no questions asked when they complain. i do know from having lived overseas that is not the business etiquette everyplace. there are a number of reasons why many people may feel deceived since the betamax 'fair use policies' are not very clear. in particular concerning additional charges for use of SIP devices on some services. it is all exasperated in that americans also feel that every company should have a customer service line where they can call with questions(or complaints) or at very least email support with a quick turnaround to response(same day)

i do have to say though that it seems many people who complain about numerous betamax companies continue to try the others. this is very similar to what i dealt with working for a very large retail company - some of the biggest complainers and returners of products for refunds were also some of the biggest shoppers; i would see them on nearly a daily basis.

i personally have never had a billing issue with betamax. although in recent months my only funded account is nonoh; since the rates are so much less for the mobile destinations that i call than with any of the SIP options and i have unlimited calls to NA and most landlines through another provider.
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Unread 01-29-2008, 10:29 AM   #6
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I use to buy betamax voip since long time back. But recently on 2007-09-18 my credit card was charged by Betamax voip credit cologne of EUR -12,50 equavalant to Swedish krona-117,33. I contacted the betamax company and they asked me for the user name. I have several usernames from different services of betamax and could not give them the exact user name for which the credit card was charged. I then contacted the bank and cancelled the credit card. I never received any refund by betamax. Teolabm Malmo
Sweden
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Unread 01-29-2008, 02:08 PM   #7
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This family of VOIP providers never did seem to be on the up-and-up, and from the beginning engaged in relatively dodgy practices, so when I hear reports of abuse by these companies, all I can say is that along the lines of Captain Renault, "I'm shocked, shocked" that there was dishonest and potentially fraudulent activity going on here.
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Unread 02-18-2008, 12:22 PM   #8
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Default Lowrate Voip,voipwise {betamax}

Dear All,

These are compinies are totally fraud.They get the payment from the customers on there cheap calling rates.But after fews days or months they Block your account and you will be unable to use services due to Unknow error.Adn also there will be no customers support for me.These all compinies are totally fraud.

Thanks to paypa they help me alot to geting refund from them and still i am waiting for UKASH refund.I dn't know what is the law in this world for this kind of peoples.

I can prove that these compinies are based on fraud.Becayse on the first time they will accept credit cad,paypal and all payment option that are secure and second time they will say to sen western union or Bank tranfer.

PLease don't use any product from BETAMAX.otherwis you will loss your money.
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Unread 02-18-2008, 06:32 PM   #9
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I have used them for years. I've never had any financial problems at all. The only issue that I had was in common with all Voxalot users (the FUP problem). Thanks to Martin that was fixed, and I remain happy with them (and him!) Authenticated CID works well and speech quality is good.

Just my two pence worth. . .

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Unread 03-05-2008, 09:32 AM   #10
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It's quite noticeable that the comment submit form on the blog Tony found for the OP does not work; on the 3 or 4 times I've gone back there, it repeatedly asks for a new entry of the letters in the image.

edit: odd, this time it worked
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