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Unread 01-21-2009, 11:29 AM   #1
hongkongpom
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Thumbs down eu.voxalot.com server down today...why no notice ?

This morning at 4am GMT (21/1/09) my SPA3102 could not register with the EU server. There was no information given as to why it was down nor was I sent an email about the outage. I confirmed that the US & AU servers were online by pinging them.

I am not very impressed with this after having spent my $25 only a few days ago to sign up.

Because I was waiting for urgent calls I decided to switch my server to the AU server as it had the best ping time for me compared with the US.

To do this I had to first unregester all of my five VSP accounts and then change the configuration in my ATA. What a hassle!

I have just come home and funnily enough the EU server is back online but I think this is very poor service on Voxalot's behalf.
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Unread 01-21-2009, 12:33 PM   #2
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This is a problem from LeaseWeb provider who rents to Voxalot the eu.voxalot.com server. Some days ago I've received from LeaseWeb the following e-mail:
«Start window: Mon 12 Jan 2009 00:00
End window: Sat 31 Jan 2009 23:59

Dear customer,

in January we will relocate all shared racks from TeleCity2 to EvoSwitch. During this relocation, which take place from 00h00 to 06h00 customers will experience downtime. We will do our utmost best to minimize downtime for all customers.

Relocation will start at 12 January 2009 and will end on February 1st.

Customers who will be relocated will receive an exact date on which the relocation will take place. Customers with own servers are allowed to relocate the servers themselves.


Kind regards,

LeaseWeb B.V.»
So, Voxalot has no guilty about EU server being down. I'm also using the US server to prevent this problem, because for me US server has better response time than the AU server.
Regards.
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Unread 01-21-2009, 01:02 PM   #3
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In my logs I don't see any outage in the connection to eu.voxalot.com. Whole night the registration succeeded. So, it must be a problem elsewhere, I suppose.

Apparently it seems there will be scheduled downtime untill February 1st. It would be nice if Voxalot would inform it's customers when that will happen. They will get the exact date from Leaseweb (may be an admin can confirm that we will get this information in any way? That is, if there is any admin reading this, what I doubt from earlier experiences).
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Unread 01-21-2009, 05:07 PM   #4
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Unhappy

Quote:
Originally Posted by g00fy View Post
In my logs I don't see any outage in the connection to eu.voxalot.com. Whole night the registration succeeded. So, it must be a problem elsewhere, I suppose.

Apparently it seems there will be scheduled downtime untill February 1st. It would be nice if Voxalot would inform it's customers when that will happen. They will get the exact date from Leaseweb (may be an admin can confirm that we will get this information in any way? That is, if there is any admin reading this, what I doubt from earlier experiences).

Thanks,

It's now 5pm GMT and the eu server is down again! I can ping the us & au with no problem. Again I haven't received any status notification. I think my $25 deserves a response from Voxalot about what's going on!

Here are my ping results

Pinging eu.voxalot.com [85.17.19.194] with 32 bytes of

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 85.17.19.194:
Packets: Sent = 4, Received = 0, Lost = 4 (100% lo

ping us.voxalot.

Pinging us.voxalot.com [64.34.173.199] with 32 bytes o

Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=265ms TTL=55
Reply from 64.34.173.199: bytes=32 time=264ms TTL=55

Ping statistics for 64.34.173.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 264ms, Maximum = 265ms, Average = 264ms

ping au.voxalot.

Pinging au.voxalot.com [202.60.88.238] with 32 bytes o

Reply from 202.60.88.238: bytes=32 time=161ms TTL=53
Reply from 202.60.88.238: bytes=32 time=160ms TTL=53
Reply from 202.60.88.238: bytes=32 time=163ms TTL=53
Reply from 202.60.88.238: bytes=32 time=161ms TTL=53

Ping statistics for 202.60.88.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 163ms, Average = 161ms

Last edited by hongkongpom; 01-21-2009 at 05:15 PM.
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Unread 01-22-2009, 02:40 AM   #5
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Default eu server backup again

Woke up to find my ATA back online again. I hope it stays that way.

Is my understanding about the way that SIP works is that the servers are only needed to connect the calling parties together and then it's handed off to a direct connection between the callers?

If so that means having a longer ping to a server only means it'll take slightly longer for the call to connect but then the voice packets themselves travel directly between the parties and not passing through this server?

Thankyou
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Unread 02-16-2009, 01:58 AM   #6
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Looks like the eu server is down again! In fact has been down now for eight hours. Both the AU & US servers repond to pings so not sure what is going on???
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Unread 02-16-2009, 10:18 AM   #7
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I'm moving to the US server, I cannot call or receive calls with the EU server...
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Unread 02-16-2009, 11:18 AM   #8
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As advised in a previous post, our service provider (LeaseWeb) is currently experiencing problems. A support ticket has been raised and we will advise once things are operational again.

We apologise for the inconvenience.
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Unread 02-17-2009, 11:28 AM   #9
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Too late I'm afraid, I've moved to the AU server. The EU server being down twice in a month and now for 12 hours is too much .

Last edited by hongkongpom; 02-17-2009 at 11:30 AM.
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Unread 02-17-2009, 12:12 PM   #10
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Closing thread. Please use this one:

http://forum.voxalot.com/voxalot-sup...om-down-2.html
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